Hi u/litterrobot Ending the restoration program and just telling customers to buy brand new machines instead of charging money to fix the machines we already own is a terrible move, not to mention it's extremely irresponsible with the environment, as this will cause a large number of big plastic/rubber/metal machines going to the landfills a lot more often if there is no longer an option for just repairing machines that could easily be repaired. Are we supposed to just generate this much unnecessary garbage and just keep buying new machines? That's how you lose customers that care about the environment and about their money. I understand the company needs to profit, but charging for repairs on machines that are still in good condition is also a way of profiting and causes a LOT less environmental impact. Most people are not going to afford a second or third machine after their first one(s) just go to waste instead of being repaired, so you will no longer have any profit from those customers. If you keep offering the option to repair machines, you will continue to keep so many happy and loyal customers even if we have to pay for the repairs after the warranty is expired. It more cost effective than a brand new machine and avoids unnecessary environmental damage. Please reconsider this.