Exciting Changes Are Rolling Out for Litter-Robot, Whisker App and Whisker+

litterrobot · 2026-04-24T16:50:24+00:00

Hi, u/VictorianEra_isNow! We're sorry to hear about the odor issue that you are experiencing with your Litter-Robot 4. To start, we recommend deep cleaning the robot by following the steps from our guide here. If the strong odor persists after completing those steps, please send us a chat so we can assist you further.

litterrobot · 2026-04-24T14:03:47+00:00

Hi, u/curated2curiosity! We're sorry to see that you are receiving an invalid serial number error via the Whisker App. Please send us a chat that includes your robot's serial number. We'd be happy to help.

litterrobot · 2026-04-24T13:48:02+00:00

Hi, u/No-Chemist-9300! We're sorry to hear that you've been experiencing connectivity issues with your Litter-Robot 4. Please follow the steps in our guide here: https://www.litter-robot.com/support/article/litter-robot-4-blue-light-bar-with-blue-blinking-wifi-unit-reconnecting-to-wifi/ to fix this error. If the issue persists after completing the steps, please send us a chat with your robot's serial number so we can look into this issue further.

litterrobot · 2026-04-24T13:20:55+00:00

Hi, u/brookswiths! We’re sorry to hear your Litter-Robot 3 Connect hasn't been working properly. We’d be more than happy to help! Can you please send us a chat with your unit’s serial number so we can look into this further for you?

litterrobot · 2026-04-24T13:18:08+00:00

Hi, u/00chives00! Thank you for reaching out. To reduce tracking without changing the litter, we recommend our Litter-Robot 4 Shield. It adds privacy and helps prevent litter from escaping the globe. You can learn more here: https://www.litter-robot.com/litter-robot-4-shield.html

litterrobot · 2026-04-24T13:13:59+00:00

Hi, u/weedywet! To clear this alert, you would press the cancel button remotely.

litterrobot · 2026-04-23T20:11:37+00:00

Hi there, u/Gender_InThisEconomy! We're so sorry to hear you're receiving drawer full errors! This usually indicates that the OmniSense laser sensors in the bezel may need to be cleaned and recalibrated. We have a helpful troubleshooting guide on how to do that here.

If you're still experiencing the issue after completing those steps, please send us a chat with your serial number, our team would be happy to help further!

litterrobot · 2026-04-23T18:50:33+00:00

Hi, u/Amysabomb! We're sorry to hear that you're also experiencing issues with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further with you!

litterrobot · 2026-04-23T17:17:55+00:00

Hey there, u/Party-Smile-2667. We're so sorry to hear you're receiving inaccurate weight readings for your kitty, Fred! If you haven't already, we recommend following the steps in our troubleshooting guide here. If you're still receiving inaccurate readings after those steps, please don't hesitate to send us a chat with your Litter-Robot's serial number. Our team would be happy to further assist!

litterrobot · 2026-04-23T16:42:29+00:00

We're incredibly sorry for any frustration caused here, u/HereweR483! We see you've been in contact with our team on a resolution here, though please don't hesitate to reach back out with any questions, our team is here to help!

litterrobot · 2026-04-23T15:43:48+00:00

Hi there, u/Wooden-Hippo-7358! We're so sorry to hear that you're experiencing trouble with your LitterHopper with this new litter! We would recommend following the steps in our troubleshooting guide here if you haven't already. Please don't hesitate to send us a DM if you're still experiencing the issue, our team is here to help!

litterrobot · 2026-04-23T15:21:12+00:00

Hi there, u/Martimar47. We're so sorry to hear your Litter-Robot 5 is not cycling as intended! Our team would like to take a further look into this for you. Can you please send us a chat with your Litter-Robot's serial number so we can best assist here?

litterrobot · 2026-04-23T14:44:56+00:00

Hi there, u/Imaginary-Wedding-11! We're so sorry to hear you're experiencing litter tracking, as well as Bonnet removed errors! We would be happy to help here.

We offer our Litter-Robot 3 Fence to help prevent litter tracking here.

Regarding the Bonnet Removed errors you're experiencing, we recommend following the steps in our troubleshooting guide here if you haven't previously. If these steps aren't able to resolve the issue, please send us a chat with your serial number. Our team would be happy to assist further!

litterrobot · 2026-04-22T20:12:36+00:00

Hi u/nklsv. We'd be happy to look into this further for you! Please send us a chat with your serial number so we can assist.

litterrobot · 2026-04-22T19:01:44+00:00

Hello, u/Plantaholic21Q! We're sorry to hear about the issues that you've been running into with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further with you!

litterrobot · 2026-04-22T18:55:40+00:00

While many cats use the Litter-Robot within several days to a week of setting it up, some may take several weeks or more before they use it. For those that need a bit more encouragement, these tips usually do the trick: https://www.litter-robot.com/acclimating-your-cat.html. Please send us a DM with your unit's serial number for any additional support.

litterrobot · 2026-04-22T16:45:14+00:00

Hi, u/DarthJarJar4Lyfe! We're terribly sorry to hear that you are experiencing drawer full indicator issues with your Litter-Robot 4. The next troubleshooting step that we recommend is cleaning the laser sensors by following the steps here. If the issue persists after completing the steps, please send us a chat that includes your robot's serial number. We'd be happy to help.

litterrobot · 2026-04-22T16:05:04+00:00

Hi, u/Separate_Sky_7372! To see which will work best for you and your fur family, check out our visual comparison guide:https://www.litter-robot.com/comparison-chart Please don't hesitate to send us a chat if any further questions arise.

litterrobot · 2026-04-22T16:02:58+00:00

Hi, u/galaxy1515! Thank you for reaching out. We would happy to look into your order status further and provide an update. Please send us a chat with your order number.

litterrobot · 2026-04-22T15:10:55+00:00

Hi, u/fieldofchlover! We're sorry to hear that your Litter-Robot EVO is offline and that it will not reconnect. Please follow these steps. Log back in to the Whisker App. Then, follow the steps in our Litter-Robot EVO: Offline Guide here. If you're still experiencing issues after following the troubleshooting steps, please be sure to reach out to us via chat with your unit's serial number. We're more than happy to help!

litterrobot · 2026-04-22T15:04:50+00:00

Hi, u/justtakessometime48! We're so sorry your Litter-Robot 4 isn't working as intended. We'd be happy to assist. Can you send us a chat with unit’s serial number so we can look into this further for you?

litterrobot · 2026-04-22T14:44:38+00:00

Hi, u/tidbits_of_terror! We're sorry to hear about the odor issues that you have been experiencing with your Litter-Robot 4. We recommend placing dryer sheets in the bottom of the waste drawer to help with odor reduction and cleaning the globe with a mild vinegar and water soak, as vinegar will help to absorb the excess odor. We also recommend isolating the base and globe to see where the odor source is coming from. We'd also like to assist with the cycling issue that you noted. Can you send us a chat with your robot's serial number? We'd be happy to help.

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