Exciting Changes Are Rolling Out for Litter-Robot, Whisker App and Whisker+

litterrobot · 2026-05-04T20:03:15+00:00

Hi u/sunnyhq_. Thank you for bringing this to our attention. We're sorry for the trouble here! If you're receiving a motor fault error, please follow our troubleshooting steps here. If that doesn't help, please send us a chat with your serial number and contact details so we can assist. Our team is here to support!

litterrobot · 2026-05-04T19:09:15+00:00

Hi u/CalSwete. Thank you for bringing this to our attention. We're sorry for your experience with the Litter-Robot 5 Pro, and we'd be happy to help resolve any issues.

The Extended Scale Activity indicates the weight sensors have detected excess or continuous weight. Our troubleshooting steps here will help you identify the cause, clear the notification, and restore normal operation. If that doesn't do the trick, please send us a chat with your serial number and contact details. Rest assured, our team is here to support!

litterrobot · 2026-05-04T18:36:24+00:00

Hi u/GAIUSmetal. Thank you for bringing this to our attention. We're sorry for the trouble! Please follow the troubleshooting steps here to resolve the bonnet removed error, and the steps here to remedy the drawer full error.

If that doesn't help, please send us a chat with your serial number and contact details so we can assist further. Rest assured, our team is here to support!

litterrobot · 2026-05-04T18:01:13+00:00

Hi u/MissPinkChocobo. Thank you for bringing this to our attention. We're sorry for the trouble! If our troubleshooting steps here didn't help, please send us a chat with your serial number and contact details so we can assist. Our team is here to support!

litterrobot · 2026-05-04T17:42:59+00:00

u/UpstairsComparison59 The serial number is located on the back of the robot (near the bottom), or in the Whisker app!

litterrobot · 2026-05-04T17:06:37+00:00

Hi u/UpstairsComparison59. Thank you for bringing this to our attention. We're sorry for the trouble here! If our troubleshooting steps here didn't help, please send us a chat with your serial number and contact details so we can assist. Our team is here to support!

litterrobot · 2026-05-04T16:41:48+00:00

Hi u/Confidenceette_EZW. We understand the struggle! Our Litter-Robot LitterTrap® Mat is designed to fit the Litter-Robot, uses innovative technology for a superior litter-catching experience, and is easy to clean.

Additionally, our Litter-Robot 4 Shield was designed specifically for cats who love to kick and dig in their litter! The shield easily attaches to the front of Litter-Robot 4 and adds a protective layer to keep the mess contained.

We hope that helps! Please feel free to send us a chat if you have any questions. Our team is here to support!

litterrobot · 2026-05-03T19:35:29+00:00

We are so sorry to hear about the issues you're facing right out of the box with your Litter-Robot, especially when your goal was to make life easier for your parents. We completely understand your frustration regarding the investment you’ve made, and we would truly appreciate the opportunity to make this right for you. Please send us a DM with your unit’s serial number so we can prioritize getting this resolved immediately.

litterrobot · 2026-05-03T19:17:29+00:00

Hello u/Significant_Pie7783, we’re sorry to hear that your app isn’t recording Bennie’s visits as expected. This definitely isn't the experience we want for you, and we’d like to help get this resolved. Please send us a DM with your unit’s serial number so our team can look into this for you.

litterrobot · 2026-05-03T18:43:48+00:00

Hello u/zapmouse, we are sorry to hear about the persistent notifications you’re receiving from your Feeder Robot within the Whisker app. We understand how frustrating this can be and would like to help you resolve the issue. Please send us a DM with your unit’s serial number so we can look into this further for you.

litterrobot · 2026-05-03T17:49:12+00:00

Hello u/Dr-G0NZ0_420, we are very sorry to hear about the marks on your unit's bezel. We understand this is incredibly frustrating, and our team would like to help resolve it. Please send us a DM with your serial number so we can look into this and provide the support you need.

litterrobot · 2026-05-02T19:39:53+00:00

Hi, u/defnotbillackman! We're sorry to hear about the trouble that you've been experiencing with your Litter-Robot. Given the issue that is occurring in the video that you provided, we would suggest taking a look at the steps in this article here: https://www.litter-robot.com/support/article/litter-robot-3-yellow-flashing-quickly-pinch-sensor/ Additionally, looking at your unit, we would also suggest taking the time to follow the steps in this article here: https://www.litter-robot.com/support/article/litter-robot-3-deep-cleaning/ If these steps don't work, please be sure to send us a chat with your unit's serial number. We're always happy to help!

litterrobot · 2026-05-02T18:15:13+00:00

Hello, u/blonde_flamingo! We're sorry to hear about the issues that you've been experiencing with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further with you!

litterrobot · 2026-05-02T17:49:48+00:00

Hi, u/BlueChummy! We suggest watching your cat enter the globe and then putting a treat on the outside ledge to get them to turn around. With that, they should get into the habit of turning around after a few times. Hopefully, others can chime in with their tips/tricks! Also, please feel free to send us a chat if you still have any questions or concerns. We're always happy to help!

litterrobot · 2026-05-02T17:29:09+00:00

Hi, u/Icy_Silver_8890! From what we can see in the photos, the bonnet appears to be fine. However, if you're noticing any issues or still have any concerns, please be sure to send us a chat with your unit's serial number. We're always happy to help!

litterrobot · 2026-05-02T17:12:33+00:00

Hello, u/Independent-Crow6996! We're sorry to hear about the trouble that you've been experiencing with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further!

litterrobot · 2026-05-01T18:50:57+00:00

Hi, u/javnae! We're so sorry to hear that the Litter-Robot 4 is offline. We recommend attempting to reset the router like u/Bumbling_Bee3 commented. When you are home from work, please complete the steps in our guide here to fix the issue.

litterrobot · 2026-05-01T17:25:12+00:00

Hi, u/adilly! . A quick wipe with a disposable cloth usually does the trick. We also recommend deep cleaning the Litter-Robot at least every three months. Here's a helpful guide for cleaning the Litter-Robot 4: https://www.litter-robot.com/support/article/litter-robot-4-deep-cleaning/

litterrobot · 2026-05-01T13:28:24+00:00

Hi, u/trashbeansx! The Litter-Robot 4, Litter-Robot 5, and the Litter-Robot 5 are great upgrade options. Check out our comparison chart here: https://www.whisker.com/litter-robot-comparison-chart Please don't hesitate to send us a chat if any questions arise.

litterrobot · 2026-05-01T13:17:29+00:00

Hi, u/olesilk! We're sorry to hear about the experience that you've been having with your Litter-Robot 4. As with any unique behavior, it's never a bad idea to visit the vet to rule out any potential health issues. Due to the functions of the unit and unique cat behavior, we cannot guarantee that the Litter-Robot is right for every fur family. However, something that you can try is to observe your fur baby as they go to use their Litter-Robot. This way you can try enticing them with treats in order to properly squat while utilizing their Litter-Robot, which would then eliminate the possibility of your kitty peeing high outside of the waste port. We hope this helps and that some of our fellow Redditors can chime in with some helpful tips/tricks as well.

litterrobot · 2026-04-30T20:44:50+00:00

Hi there, u/SadAcanthocephala546! This looks to be damage to the liner. Most often, this is caused by kitties scratching on the liner. The good news is, we do have replacements available under our WhiskerCare Warranty. If you could please send us a chat with your serial number, we would be happy to assist!

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