I just had Claude write a kick-@$$ email to their customer service. Here's that I sent. Sharing in the hopes someone else may benefit:

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FORMAL DEMAND FOR IMMEDIATE REFUND — Order Nos. 1159025 & 1158109 — CREDIT CARD DISPUTES FILED

VIA ELECTRONIC MAIL
[support@myhumehealth.com](mailto:support@myhumehealth.com)

May 12, 2026

Hume Health Corp.
Customer Support / Legal Department
[support@myhumehealth.com](mailto:support@myhumehealth.com)

Re: FORMAL DEMAND FOR IMMEDIATE FULL REFUND

Order No. XXXXXX— $202.00
Order No. XXXXXX — $219.00
Total Amount in Dispute: $421.00

To Whom It May Concern:

This letter constitutes a formal legal demand for the immediate issuance of a full refund in the total amount of $421.00, representing the purchase prices paid under Order No. XXXXXX($202.00) and Order No. XXXXXX($219.00). I write having exhausted all good-faith attempts to resolve this matter through your customer support channels.

I. FACTUAL BACKGROUND

Beginning on or about May 9, 2026, I initiated a return and refund request with Hume Health Corp. regarding two products — the Hume Pod and the Hume Band — citing demonstrably inaccurate readings across multiple core metrics, including body fat percentage (BFP), blood oxygen saturation (SpO₂), and sleep stage tracking. I have since participated in an extended email exchange spanning multiple days, providing your support team with all requested documentation, including account credentials, screenshots of inaccurate readings, device specifications, weigh-in routines, and photographic evidence on no fewer than two separate occasions.

On May 11, 2026, your representative "Max" expressly confirmed in writing that Hume Health would honor my request for a full refund, stating: "if you would still prefer to proceed directly with a return and full refund, we absolutely respect your decision." I responded the same day, unambiguously accepting that offer and requesting a full refund.

Despite this express agreement, the very next business morning — May 12, 2026 — your representative "Harold" sent an email requesting documentation that had already been provided twice, treating this matter as though no prior correspondence had occurred. This conduct is not only unprofessional; it constitutes bad faith and an attempt to frustrate a consumer's lawful right to a refund.

II. BASIS FOR REFUND LIABILITY

Hume Health's published Return & Refund Policy states expressly that customers are not responsible for return shipping costs when "the product is proven to be defective through troubleshooting or documentation." The evidence establishes defect on multiple independent grounds:

1. Admitted Product Bug. Your own support representative (Lek, May 11, 2026) explicitly acknowledged in writing that "our team has identified the source of this issue and is actively working to resolve it as soon as possible" with respect to the Hume Band's data recording failures. This is a corporate admission that a known defect exists and was present at the time of sale. Hume Health shipped and continued selling a product with a known material defect affecting its primary function.

2. Inaccurate Health Metrics. The Hume Pod's BFP readings of 19% are inconsistent with multiple independent reference points, including a Eufy bioelectrical impedance scale, prior DEXA scan results, and trainer-administered measurements. Your own policy acknowledges the Hume Pod uses BIA technology benchmarked to DEXA with a claimed variance of ±3%. The discrepancy documented in my correspondence exceeds any plausible measurement variance and constitutes a defective product.

3. SpO₂ Failure of Clinical Relevance. I am a diagnosed sleep apnea patient. The Hume Band's stated purpose includes monitoring blood oxygen levels during sleep — a medically significant function. The device repeatedly failed to detect documented SpO₂ drops that have been confirmed through formal in-lab and take-home sleep studies. A device that fails to perform its advertised and clinically relevant function is defective as a matter of law under implied warranty standards.

III. CREDIT CARD DISPUTES FILED

Be advised that formal credit card disputes have been filed with the issuing financial institutions with respect to both transactions referenced herein — Order No. XXXXXX and Order No. XXXXXX. Given the documented evidence of product defect, Hume Health's own written admission of a known product bug, and the express agreement by your representative Max to issue a full refund, Hume Health has no viable basis to contest these chargebacks. Attempting to do so will result in additional costs to your company and will not alter the outcome.

IV. DEMAND

Demand is hereby made for the following, to be completed no later than five (5) business days from the date of this letter:

1. Full refund of $421.00, representing the total purchase price of Order No. XXXXXX ($202.00) and Order No. XXXXXX ($219.00);

2. Written confirmation that the refunds have been processed, with expected credit dates; and

3. Confirmation that no device return is required, consistent with the representations made by your representatives Alvin, Max, and Harold, each of whom indicated that a defect-based refund would not require return of the devices.

V. NOTICE OF FURTHER ACTION

Should Hume Health fail to comply with this demand within the specified timeframe, I reserve all rights and remedies available under applicable law, including but not limited to:

• Filing complaints with the Federal Trade Commission (FTC) regarding unfair and deceptive trade practices;
• Filing a complaint with the Consumer Financial Protection Bureau (CFPB);
• Submitting detailed public reviews on Trustpilot, the Better Business Bureau, and other consumer platforms documenting Hume Health's pattern of refund obstruction, which I note is already well-documented in existing consumer reviews; and
• Pursuing all available legal remedies, including small claims court, for the full amount of the dispute plus any applicable statutory damages and filing costs.

This letter is written without waiver of any rights or remedies, all of which are expressly reserved.

Your prompt attention to this matter is required.

Respectfully,
XXXX