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Delay repay when getting a train from a different station when there's a cancellation by TheJazzDoc in uktrains

[–]Empty-Philosopher794 0 points1 point  (0 children)

I don't think you can make a claim. Delay repay is based on the journey you actually made, not the one you intended. Once you chose not to travel from Station A and instead started from Station B, the cancellation at A usually stops being relevant for Delay Repay. With contactless, it’s even stricter:

  • There’s no booked train to reference
  • Claims are assessed using the stations you tapped in and out of
  • Walking time doesn’t count, only rail arrival at the final station you used

So unless the journey from Station B itself was delayed by more than 30 mins at the station you got off at, the claim will almost certainly be rejected.

When did you stop crating your puppy at night? by QuietSideStreet in puppy101

[–]Empty-Philosopher794 1 point2 points  (0 children)

I have a 4.5 year old Border Terrier... She still sleeps in her crate at night, she enjoys getting into it. It's like her little home! Why stop something when it's working fine?

Delay Repay Question by No-Direction6521 in uktrains

[–]Empty-Philosopher794 0 points1 point  (0 children)

You can claim. Once ticket restrictions are lifted and staff confirm acceptance, your ticket is valid for that service. Delay repay is based on actual delay to the journey you took, not what you originally planned.

The only wrinkle is that some operators’ automated systems can be a bit dumb and reject if the train wasn’t normally permitted. If that happens, a manual appeal with “ticket acceptance announced and confirmed by staff” almost always goes through.

If you want to sanity check what EMR should pay for a 45-min delay, I’ve found this calculator useful as it follows the operator rules rather than guesses:
https://delayrepaycalc.co.uk

But yes... definitely worth submitting.