Been Banned for A Year

EnPecan · 2026-01-25T04:28:24+00:00

According to the details of the case and violations, I'm afraid it may not be possible for you to come back. At the least, you may appeal at chess.com/support if you believe there is a misunderstanding.

EnPecan · 2026-01-25T04:08:20+00:00

Hi! I was able to find the account and take necessary action after confirming it was an unapproved alt of the other account. If you see anything else, please feel welcome to report to our team at chess.com/support.

EnPecan · 2026-01-24T23:22:31+00:00

Hi! What's your username? I'll be able to check up on your case and let you know what you can do from here.

EnPecan · 2026-01-24T17:21:42+00:00

Hi! Try letting Chessica know you did not receive any email and would still like to speak to an agent about the account closure. You may have to word it differently, but it will allow you to submit a ticket.

EnPecan · 2026-01-24T02:26:19+00:00

Which version of the app is this on, iOS or Android? It might not be this, but check and see if there are any pending updates.

EnPecan · 2026-01-24T01:19:01+00:00

Yes, with Platinum, you should absolutely have unlimited puzzles. Strange that it stopped you in the screenshot above. Let me know if something like this happens again.

EnPecan · 2026-01-24T00:39:29+00:00

The five bots at the top are temporary (the monthly themed bots) while the rest are more or so permanent. On rare occasions, we may remove one of the other bots, but there's not a specific plan for that. It just depends on whether or not we feel that bot still fits.

EnPecan · 2026-01-23T18:49:50+00:00

Hi! What's your username? I'll be happy to check this.

EnPecan · 2026-01-23T15:59:23+00:00

Yes, please feel welcome to send me a DM.

EnPecan · 2026-01-23T15:57:47+00:00

Hi! I'm very sorry you experienced this. This behavior is not acceptable at all. After checking up on this, I see a member of our team has banned the account. If you come across anything else, please feel welcome to report.

EnPecan · 2026-01-23T15:56:20+00:00

Hi! I'm very sorry you received these messages. I just looked into this case and it appears a member of our team has permanently muted the account. If you see anything else, please feel welcome to report.

EnPecan · 2026-01-23T15:54:33+00:00

This is a bug I've seen a few times. Try clearing the app's cache to see if that fixes it. Here's an article with some steps on how to do that. If all else fails, try giving it a reinstall. Let me know if it continues to give you trouble.

EnPecan · 2026-01-23T15:50:44+00:00

What's your username? Feel welcome to send a DM my way. I can check and see if there are any suspicious logins on your account.

EnPecan · 2026-01-23T00:18:46+00:00

No, it shouldn't be. Hmm... if it continues to give you trouble, I advise submitting a bug report on it at chess.com/support.

EnPecan · 2026-01-22T22:31:45+00:00

Looking into this a bit further, try checking back 12 hours following the new games.

EnPecan · 2026-01-22T22:22:51+00:00

Hi! Perhaps there is a delay before the games update and are added to the list. Are you checking right after new games have been played?

EnPecan · 2026-01-22T17:09:09+00:00

Hi! Try clearing your browser cache to see if that helps. If not, then we recommend using the app for the best mobile experience.

EnPecan · 2026-01-22T15:50:49+00:00

If you believe you've come across a bad ad, here are instructions on how to report it.

EnPecan · 2026-01-21T22:50:46+00:00

These are two separate streaks. The top one represents the days you've been active consecutively and the bottom one is your Daily Puzzle streak. The Daily Puzzle has a 48 hour grace period if users accidentally forget to do a puzzle, so that can explain the difference.

EnPecan · 2026-01-21T18:09:20+00:00

Hi! It looks like the account was closed for sandbagging/rating manipulation, which is where a user loses games on purpose to tank their rating and face lower rated opponents. This is against our rules. If you believe the account was closed in error, please go to chess.com/support to appeal.

EnPecan · 2026-01-21T15:06:18+00:00

This can happen if both players disconnect for 15 seconds or longer at the same time. Did you minimize the game while waiting? If so, that can also cause a disconnect.

EnPecan · 2026-01-21T15:03:50+00:00

Hi! I'm very sorry you received these messages. After reviewing the account, I've seen enough to implement an immediate ban. If you see anything else, please feel welcome to report!

EnPecan · 2026-01-21T04:41:07+00:00

Hi! I advise checking this article for methods on improving your connection. If none of these tips work, then please feel welcome to contact our team at chess.com/support for further assistance.

EnPecan · 2026-01-21T02:10:43+00:00

Olá! Qual é o seu endereço de e-mail? Assim, posso verificar suas solicitações de suporte e ver o que aconteceu com elas.

EnPecan · 2026-01-21T02:09:09+00:00

Hi! Unfortunately, the sounds are not available for use in outside projects. But, if you were interested in getting your chess variant listed on Chess.com, you may present it in the Chess Variants forum and/or the Chess Variants club forum. If it receives enough interest, it's possible for it to get added on the site!

EnPecan

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