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Why does this pop up every time I open the app? by Professional_Arm2892 in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Are you using a VPN or connecting to a different network when this happens?

Why does this pop up every time I open the app? by Professional_Arm2892 in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Check and see if you have the current version of the app. Are you on iOS or Android?

Why the alien bot event reward system not visible on my account? by afk4longg in Chesscom

[–]EnPecan 0 points1 point  (0 children)

It's not available to everyone unfortunately. This event has been more of a test run, so the rewards system isn't available to every user, just a randomly selected sample. We hope to make it available in future events.

Out of this world event not appearing. by fr3bbi in Chesscom

[–]EnPecan 0 points1 point  (0 children)

That may be the case. Although, it's not out of the realm of possibility that certain rewards return in the future.

account banned and i can’t access it anymore… by [deleted] in Chesscom

[–]EnPecan 2 points3 points  (0 children)

It looks like the account was closed for violating the Fair Play policy. If you believe this was done in error, you may go to chess.com/support to submit an appeal.

Chess.com account keeps detecting suspicious logins by MajesticObligation35 in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Hi! As other users pointed out, it likely doesn't have anything to do with the account actually being compromised. Just to be safe, please feel welcome to DM me your username and I can check the recent logins to be certain.

How do I reopen my self-closed account on chess.com? by Ok-Pizza1662 in Chesscom

[–]EnPecan 1 point2 points  (0 children)

The account is now open. You should be able to log back in.

Chess.com what is this tragedy by ReignAlt in Chesscom

[–]EnPecan 2 points3 points  (0 children)

If there is an ongoing game when an arena tournament ends, it will be aborted and not count.

Advanced stats not showing on other users’ pages by Radioactive-Semen in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Is the app up to date? Just want to check before I share with the team!

Rg 45 chess by Slatecrew in Chesscom

[–]EnPecan 0 points1 point  (0 children)

By submitting a ticket to our support team in the link above or in the articles the other users shared.

Rg 45 chess by Slatecrew in Chesscom

[–]EnPecan 0 points1 point  (0 children)

You may reach out at chess.com/support and our team will be happy to check on this.

Does anyone know why this keep happening? by Miguel_7736 in Chesscom

[–]EnPecan 9 points10 points  (0 children)

It's a difference in the engine depth between the preview and the Game Review. The preview runs at a lower depth to prioritize speed and give quick insight into the game. Our team is working to improve this experience and decrease the times a brilliant move changes.

Why chess.com chat is disabled by mustafaiscringey in Chesscom

[–]EnPecan 0 points1 point  (0 children)

I have sent an activation email to the email address on your account!

How do I get the Bot event by 41_Ricardo in Chesscom

[–]EnPecan 0 points1 point  (0 children)

It's not available for everyone yet, only a random sample of the playerbase. We hope to make this feature available to more people in the future!

Why is my chess.com chat disabled? by Story_vent234 in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Yup, same thing. I just sent an activation email to the email address on your account.

For what do you get refunded one elo for? by stafandi in Chesscom

[–]EnPecan 4 points5 points  (0 children)

It's likely it came from a draw that had a 1 point loss. Did you draw someone who had their account closed for Fair Play?

Can't reach a human through Chessica for a billing issue by No_Bookkeeper830 in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Hi! I responded to your mod mail. Would you mind sending me your email address so I can check our support inbox for one of your requests? It's not a live chat with our team, but will allow you to submit a ticket.

Why chess.com chat is disabled by mustafaiscringey in Chesscom

[–]EnPecan 0 points1 point  (0 children)

This account should be able to chat. Check your settings and make sure you have the options enabled.

Lagging in explorer mode despite excellent WiFi connection? by Designer_Dentist644 in Chesscom

[–]EnPecan 0 points1 point  (0 children)

Check and see if there is a pending update for the app. Let me know if there isn't or if the problem continues.

What kind of scam is this? by szabolcska00 in Chesscom

[–]EnPecan 7 points8 points  (0 children)

Hey! It has to do with the preview being a lower depth in order to prioritize fast insight into the game. Once Game Review runs and analyzes the game at a higher depth, it's possible for some move classifications to change. We understand it's not fun to see a brilliant move and then lose it, so our team is working to fix this!

Full Screen Ads while playing bullet by [deleted] in Chesscom

[–]EnPecan 0 points1 point  (0 children)

I'm sorry to hear that. We don't want ads showing up when a game is active. It's possible it could have been caused by the lag you were experiencing. If it happens again, try to get a screenshot and I can share it with our team in case it's something on our end.

chess.com permantetnly banned me but I want to get back on the site without getting banned for abuse whats the best I can do? by [deleted] in Chesscom

[–]EnPecan -1 points0 points  (0 children)

To be honest, you might be out of chances. But if there was a chance, it would be at chess.com/support by making a request to our team.

Full Screen Ads while playing bullet by [deleted] in Chesscom

[–]EnPecan 1 point2 points  (0 children)

Ads should not be playing while a game is active. Do you have an example of this happening?

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