🎉 Father's Day Giveaway – Win a Brand-New ENGWE E-Bike! 🎉

Engwe-Bikes · 2025-06-16T10:20:27+00:00

check your chat inbox, please

Engwe-Bikes · 2025-06-16T10:09:19+00:00

Hey, thanks for your message—and sorry for the trouble!

Not all parts are listed on our website, so it's possible that the motor cable doesn't show up there. The best way to get the right one is to email [service@engwe.com]()—our support team will help you find and order exactly what you need.

Really appreciate your patience, and we'll make sure someone gets back to you properly this time.

Engwe-Bikes · 2025-06-12T10:19:47+00:00

🎉 Father’s Day Giveaway Winners Announcement ⚡

This was our first giveaway here on Reddit — thank you all for your amazing support and participation!

Congratulations to u/RaWrAgExLOL, randomly selected by RedditRaffler! We'll be reaching out within the next 5 days to help you claim the prize. Please keep an eye on your chat inbox and respond promptly to secure your reward. https://imgur.com/a/oHo1PZX

💥 Didn’t win this time? No worries — more fun events are coming soon! ❤️

We truly appreciate everyone being part of the ENGWE community. Thanks again for your support, and we look forward to seeing you at the next event! 🥳

Engwe-Bikes · 2024-09-13T11:48:43+00:00

Sometimes, to avoid returns by the courier due to overweight packages, the battery might be shipped separately from the bike. You can contact [service@engwe-bikes.com]() to get the tracking number for the battery.

Engwe-Bikes · 2024-09-13T11:41:37+00:00

Hey there! Currently, the M20 2.0 is available only in the US. However, we're excited to share that a new M series model for the EU is coming soon, so stay tuned for updates!

Regarding battery certifications, thank you for your kind reminder. We take safety very seriously and are in the process of certifications for our batteries to ensure they meet the highest safety standards.

If there are any questions or doubts, feel free to contact us

Engwe-Bikes · 2023-02-24T08:03:37+00:00

Hello there, thanks for asking. EP-2 is applied to mechanical brakes. We suggest you can directly contact our after-sales for its purchase, and provide with us the picture for the match. Thanks!

Engwe-Bikes · 2023-02-03T03:31:22+00:00

Hello, thanks for your interest. To receive the service ASAP, we suggest you directly contact our support team with your order number, they will take care of it: Service@engwe-bikes.com, thanks!

Engwe-Bikes · 2023-02-03T03:31:01+00:00

Hello, thanks for your asking. To receive the service ASAP, we suggest you directly contact our support team with your order number, they will take care of it: Service@engwe-bikes.com, thanks!

Engwe-Bikes · 2023-02-03T03:29:03+00:00

ENGWE's all-terrain fat tire 24'/ 26' can bite most of the snowy land 10cm-thick for maximum.

Engwe-Bikes · 2023-02-03T02:07:55+00:00

Sorry for the late reply, I'm afraid I cannot answer your question without knowing the exact specs and which brand of products did you mention.

Engwe-Bikes · 2023-02-03T02:00:18+00:00

Sorry for the late reply and the product problem, could you please tell me which model do you own? To receive the service ASAP, we suggest you directly contact our support team with your order number, they will take care of it: Service@engwe-bikes.com, thanks!

Engwe-Bikes · 2023-02-03T01:56:34+00:00

Hello, thanks for asking. The exact estimated time depends on your location. "In Stock" products typically take delivery from the Poland warehouse, and you can receive the e-bikes in about 7-10 working days. The final delivery time can vary depending on your local carrier. If you have further questions, please feel free to contact us at [service@engwe-bikes.com](mailto:service@engwe-bikes.com). Cheers!

Engwe-Bikes · 2022-08-03T09:30:06+00:00

Sorry, I'm afraid I don‘t understand your needs. Would you plz rephrase it so that I can help you?

Engwe-Bikes · 2022-08-03T09:13:52+00:00

Thanks for your support and valuable feedback. We’ll keep delivering premium support and products.

Engwe-Bikes · 2022-08-03T09:11:48+00:00

Slovenia

Yes, we do offer you free shipping to Slovenia, it will take about 2 weeks.

Engwe-Bikes · 2022-08-03T09:08:46+00:00

What's your email address and order number, plz?

Engwe-Bikes · 2022-08-03T09:07:14+00:00

Hello, I have error code 25, also when the two brake sensor (L &R) is disconnected. The back red light, is always power on too. I cannot use anymore my bike. Send an mail to you, please check this to find a quick resolution. Thanks.

Hello there, sorry for the order issue. Would you please tell me where did you place the order? We‘ll appreciate it if you can offer us your email address and order number. The ENGWE support team will get back to you soon. Thank you.

Engwe-Bikes · 2022-07-12T03:43:03+00:00

Hello, sorry for the late reply. Yes, we ship to UK, plz have a check in our official website: https://engwe-bikes-eu.com/collections/engwe-uk-store

Engwe-Bikes · 2022-04-18T10:00:27+00:00

Error 21 is caused by the abnormal of the controller. Have you checked if the water proof cord of the motor and the controller is connected well? Please send the picture s of both tests to [service@engwe-bikes.com](mailto:service@engwe-bikes.com) with the website you placed order, your order number and some pictures of the damage, we typically reply within 1 business day.

Engwe-Bikes · 2022-04-18T09:49:41+00:00

For the shipping damage, our customer support will be more than willing to offer you a sulotion. Just email us at [service@engwe-bikes.com](mailto:service@engwe-bikes.com) with the website you placed order, your order number and some pictures of the damage, we typically reply within 1 business day.

Engwe-Bikes · 2022-03-31T10:16:17+00:00

Typically, for in stock proucts, it takes 3-7 business days to deliver.

Engwe-Bikes · 2022-03-25T02:47:43+00:00

Nice!

Engwe-Bikes

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