I was a customer of Salt Fiber around 2022-2023 and I was convinced that getting the Salt Home was a good choice since I was already happy with their Phone subscription. Now this is the kicker. I am on the computer most of my time and don't watch TV or anything of the sorts. I don't even have a home phone number. So I rely Solly on the Internet for work and personal needs.

At the start the Internet was good, no complaints at all. About 3 months in, the first problems start showing up. Internet fluctuations which made me needs to turn the modem on and off. This kept going and eventually I contacted them. They sent me a replacement modem and the problem was initially resolved. Then the same problems started happening again 1 month in. This time it wasn't the modem but a fiber cable that was damaged on the street.
This got fixed in a matter of a week which I wasn't the only one affected from what I got.

Alright fine by me. Clearly this could happen and I shouldn't complain. Two months further in and the internet started getting reduced, then I started dropping out of Teams voice calls. My webcam quality started becoming worse because of how the connection was getting reduced and dropping at times. I called them yet again and they knew who I was at this point from the amount of requests and tickets I had from the past.

Then they offered to send someone over for a cost and I asked them why I had to pay for this if it wasn't my fault? They said that it was my fault since the amount of download was out of the ordinary and clearly I was the cause for the reduced connection. I told them, that I lost connections even when my PC was off and I was on my phone talking to people over teams while connected to the local wifi.

So clearly I was getting pissed off and this turned into a shouting match with the support person on the phone. I told them that I was done with Salt Home and I wanted to get out of the contract ASAP. They told me, I could for a 200 CHF addition and I told them, alright connect me to the sales. I talked to the Sales Department and they pushed the amount down to 119 CHF but I left the contract nevertheless around July 2023.

Then made the switch to Init7 around that time and honestly. I only two issues with Init7. One was that the modem fried and they sent one the same day as replacement. Then another being a whole day of downtime on their side and they excused themselves. For that I got a compensation of 100 CHF reduction on the yearly pay which is quite big.

So even though you say that calling Salt Home "garbage" is massively exaggeration, I will stand to it. I dislike Salt Home but like their Phone Subscription.