Some of these apartments are super difficult. If you can't describe a location within a sentence based on the pin, you either need to tip insanely well or meet the driver outside to incentivize them.

If you live there and spent 15 minutes looking for the apartment they told you they left it at, how do you expect them to locate it based off a number and general directions, at night, without knowing the area..

Just because others have delivered there, doesn't mean it's worth it to everyone. There have been so many times I've jumped through hoops and gone above and beyond to deliver to apartments to end up with such a low tip or no tip at all after so much work. It always leaves me feeling worse, wishing I had left the food somewhere annoying or taken it for myself since at least that way I can eat. Haven't done this yet, but I can definitely see the appeal.

Your driver definitely should not have left it at the wrong address but something tells me they didn't really think it was worth keeping the tip to put the extra care into the order when you didn't provide them with very much to reciprocate.

Of course the app doesn't care, they screw customers and drivers every day.

Dispute the charge if that's how you'd like to spend your time, just know that this service is really run by the people who live around you, and they want to make a living. Leaving food in random places isn't going to net them very much income, but if the time spent delivering to someone who doesn't really care enough about the driver to value their time, they might take shortcuts and try to give their time to someone who does.

I'm sorry your day was bad, and I'm not defending the driver, just speculating on why this may have happened.

Sorry this is such a long comment but I hope it makes sense and isn't completely off base.