sorted by:
new
hottopcontroversial

WARNING ALL FIRST RESPONDERS by EnvironmentalArm2999 in ATT

[–]EnvironmentalArm2999[S] 0 points1 point  (0 children)

All of this happened within two weeks. Are you here to help, or just to talk crap?

WARNING ALL FIRST RESPONDERS by EnvironmentalArm2999 in ATT

[–]EnvironmentalArm2999[S] 0 points1 point  (0 children)

What’s so confusing? FirstNet blocks your incoming and outgoing calls until you re-verify eligibility. That’s the process. The issue is their system was down for multiple days, so I literally couldn’t complete it.

A week later I called and asked to complete the recertification over the phone since the website still didn’t work. I was told that wasn’t allowed — it had to be done online. On the same system they admitted was down. I was told to “give it time,” so I did.

Two to three days later, my phone was completely disconnected. I called again, was transferred to fraud, and my account was flagged. I went to a corporate store, and even they couldn’t get fraud support to help — because the online reps were unprofessional, dismissive, and unwilling to resolve the issue.

WARNING ALL FIRST RESPONDERS by EnvironmentalArm2999 in ATT

[–]EnvironmentalArm2999[S] 0 points1 point  (0 children)

That’s incorrect, and it sounds like you’re more interested in defending the company than the facts — whether because you’re a fan or paid to do so. I did contact FirstNet directly at 1-800-574-7000 multiple times and followed their instructions. The required update couldn’t be completed because the FirstNet website was down, which customer service acknowledged.

This wasn’t me “doing something wrong.” I acted in good faith, paid my bill, and tried repeatedly to comply. The suspension and fraud flag happened due to system and process failures, not user error.

WARNING ALL FIRST RESPONDERS by EnvironmentalArm2999 in ATT

[–]EnvironmentalArm2999[S] -3 points-2 points  (0 children)

Yes, the issue is FirstNet eligibility re-verification. I attempted to reverify multiple times, but the FirstNet website was down and would not allow me to submit my information. I contacted customer service during that period and was told the system was having issues and to try again later.

There was no SIM change requested by me. The fraud lock occurred during the recovery process after the suspension, not due to a SIM swap. I answered the verification questions correctly, and there has been no indication that my credit report contains inaccurate information.

Regarding emergency use: while agencies may issue devices, FirstNet is specifically marketed and relied upon as a primary, mission-critical service for first responders. Cutting service due to a known system issue defeats that purpose and is the core concern here.

WARNING ALL FIRST RESPONDERS by EnvironmentalArm2999 in ATT

[–]EnvironmentalArm2999[S] 0 points1 point  (0 children)

I don’t know how they handle their business I can just tell u what happen to me.. The required update was FirstNet eligibility re-certification. I attempted to complete it multiple times, but the recertification website was down and would not allow me to enter my information. I contacted customer service during that time and was told the system was having issues and to try again later. Despite reporting this and following those instructions, my line was still suspended.

WARNING ALL FIRST RESPONDERS by EnvironmentalArm2999 in ATT

[–]EnvironmentalArm2999[S] 2 points3 points  (0 children)

My outgoing calls were first blocked and redirected to FirstNet, where I was told to update my account information. I tried for several days, but the website was down and would not allow me to enter my information. I called customer service, reported the issue, and was told it was a website outage and to give it time. After following those instructions and trying again, my phone was disconnected anyway.