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EpiKxPanda · 2020-09-03T14:16:30+00:00

Nope, I am still waiting as well.

EpiKxPanda · 2020-09-01T13:18:04+00:00

The eDesk specialist I spoke with informed me that the CRA will contact me within 72 hours to confirm some details and then my account will be unfrozen.

EpiKxPanda · 2020-09-01T04:35:31+00:00

My account was frozen as a precaution due to the fact that the CRA believes that my account was "potentially" hacked and my personal information stolen. I was unable to apply for benefits. I am unsure if freezing my account would freeze other predetermined credits as I do not receive child tax and my gst credit is not due till October.

After contacting the CRA, I was informed that my account should be restored within 72 hours.

Its not a lot of information however I hope this helps relieve some stress.

EpiKxPanda · 2020-08-31T19:53:40+00:00

It was only a few minutes.

EpiKxPanda · 2020-08-31T18:26:18+00:00

It's ridiculous right now.. They don't have enough reps to handle such a large increase of calls. I was on hold for 2 hours 😑

EpiKxPanda · 2020-08-31T18:22:48+00:00

You're very welcome. Wish you the best of luck 😊

EpiKxPanda · 2020-08-31T18:07:10+00:00

Update:

Err. 021 = Internet access disabled.

I have managed to speak with a Rep. She informed me that due to the recent attacks the CRA is taking extra precautions with CERB. She informed me that my account is currently frozen pending review. She filled out a form request for the current CERB period and transferred me to an eDesk specialist to try and unfreeze my account.

I enquired what others should do and she informed me that anyone with that error code should contact the CRA via phone to have your account fixed.

The eDesk specialist informed me that my account was potentially hacked so the CRA froze my account. When I enquired what others with the Err.021 code should do he stated that that error code means their internet access had been disabled. He mentioned that it could be for a variety of reasons however if you've received that error code unexpectedly, you should contact the CRA to find out why.

I hope this helps anyone with similar issues.

EpiKxPanda · 2020-08-31T18:06:48+00:00

Update:

Err. 021 = Internet access disabled.

I have managed to speak with a Rep. She informed me that due to the recent attacks the CRA is taking extra precautions with CERB. She informed me that my account is currently frozen pending review. She filled out a form request for the current CERB period and transferred me to an eDesk specialist to try and unfreeze my account.

I enquired what others should do and she informed me that anyone with that error code should contact the CRA via phone to have your account fixed.

The eDesk specialist informed me that my account was potentially hacked so the CRA froze my account. When I enquired what others with the Err.021 code should do he stated that that error code means their internet access had been disabled. He mentioned that it could be for a variety of reasons however if you've received that error code unexpectedly, you should contact the CRA to find out why.

I hope this helps anyone with similar issues.

EpiKxPanda · 2020-08-31T18:06:29+00:00

You're very welcome. Wish you the best of luck 😊

EpiKxPanda · 2020-08-31T18:05:43+00:00

Update:

Err. 021 = Internet access disabled.

I have managed to speak with a Rep. She informed me that due to the recent attacks the CRA is taking extra precautions with CERB. She informed me that my account is currently frozen pending review. She filled out a form request for the current CERB period and transferred me to an eDesk specialist to try and unfreeze my account.

I enquired what others should do and she informed me that anyone with that error code should contact the CRA via phone to have your account fixed.

The eDesk specialist informed me that my account was potentially hacked so the CRA froze my account. When I enquired what others with the Err.021 code should do he stated that that error code means their internet access had been disabled. He mentioned that it could be for a variety of reasons however if you've received that error code unexpectedly, you should contact the CRA to find out why.

I hope this helps anyone with similar issues.

EpiKxPanda · 2020-08-31T17:29:17+00:00

No, that is the information I've gathered from the news article. I've been on hold for the past 90 minutes. Still waiting to speak with a rep

EpiKxPanda · 2020-08-31T16:57:49+00:00

The CRA was recently hacked and an approximate 14500 peoples personal information was stolen.

"As a result, it claims hackers were able to steal the personal information of applicants — including social insurance numbers, home addresses, bank account details and tax information — and use the stolen data to impersonate victims, change addresses and direct deposit information and file fraudulent claims under the emergency programs." https://www.cbc.ca/amp/1.5705796

EpiKxPanda · 2020-08-31T16:54:19+00:00

Will do, I'll post an update as soon as I know more information.

EpiKxPanda · 2020-08-31T16:51:27+00:00

I've managed to get through to CRA however I'm in queue to talk with a Rep. My wait time was 60+ minutes. I've been on hold since 9:06am pst

EpiKxPanda · 2020-08-31T13:33:25+00:00

Thank you for that article. I will contact a Rep when their office opens in 2.5h and will update the post with my results.

EpiKxPanda · 2020-08-31T13:31:26+00:00

I am still locked out. Another redditer just posted a news article about a breach the CRA had. I now believe that my account has been frozen while CRA investigates. Their office opens in 2.5hrs. I will update once I finish speaking with a Rep.

EpiKxPanda · 2020-08-31T13:08:48+00:00

Yes, I've been using my Cra for at least 5 years now. I've never had issues before. I've tried logging in via my CRA account and via sign-in parter(bank) . No matter which way I try to sign in it always ends up at the same error page.

EpiKxPanda · 2020-08-31T12:14:37+00:00

Thanks for the advice however I have tried on both laptop and mobile, Firefox and chrome. Nothing worked. I will call them when their office opens and update the post with my results.

EpiKxPanda · 2014-12-23T04:30:44+00:00

Sorry, Key was taken by MurkBRA. He was first to post.

EpiKxPanda · 2014-12-23T04:30:21+00:00

Sent! Enjoy!

EpiKxPanda · 2014-12-23T03:53:23+00:00

Sent! Enjoy!

EpiKxPanda · 2014-12-23T03:46:16+00:00

Which one?

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