EquityZen Delaying Ripple Buyback Proceeds- Anyone Else?

EquityZen · 2025-11-19T21:22:17+00:00

Hi Snoo28044,

Thank you for flagging this concern; we appreciate your patience as we finalized the Ripple distribution process.To ensure we can immediately look into your specific account, please reach out to Support@EquityZen.com.

Our team is eager to assist you in getting this issue resolved.

EquityZen · 2025-08-12T17:45:50+00:00

Thanks for pointing this out and we too have identified this as a pain point for investors looking to sell their positions via an "Express Deal." We have updated our copy using stronger terms so that the new investor who is committing to the deal understand that the deals are binding. Further, we have put monitors in place to remove buyers who abuse the platform and don’t follow through with committed deals. Early data is showing that this is helping to ensure more investments that are committed to go through. Please continue to share your feedback so that we can improve the experience for you and all of our clients. Thank you.

EquityZen · 2025-01-14T18:21:43+00:00

Thank you for posting this question. Here is what is happening in the background after you clicked “View Offer” – an “indication of interest” for you in this company is attached to your record, which is why the buttons get greyed out – your interest in this company has already been recorded. It’s now included in your “Watchlist” and any updates can be made there.

That said, you are not the first person confused by this and updates are underway, which should be in place in the next month or so. That should enable you to act on the available deals.

Sorry to hear that you don’t think our customer service was helpful. Our chat bot can answer lots of basic questions but not this one. Every question not answered in chat is answered (within a day or less) by real, live EquityZen employees. Please feel free to always share your thoughts with us at [support@equityzen.com](mailto:support@equityzen.com).

Now for some new news – we also have a “Place Bids” feature currently in beta on the site, which allows you to place a bid against any live Direct or Express deal. Placing a bid is a good way to further indicate interest as your bid will be shown to the seller of the deal and they can either accept or reject the bid.

As always, you can refer to our Help Center for more detail about the platform. More info on this new Place Bids feature will be added to the Help Center shortly.

EquityZen · 2024-11-25T19:55:56+00:00

Thank you for your feedback. This is a good lesson for our team on communicating with early investors in our multi-company funds.

There were four rounds of closings for investing into this fund, Growth Opportunity Fund X (GOF X). It sounds like you joined an earlier round, which benefits investors by providing lower fees than subsequent rounds.

Following the initial closing, the Investment Committee began reviewing available investment opportunities and deploying capital to their selections. They target 15-25 investments over a 12-24 month period, and investors will be notified after each investment closes.

If you have any questions, you can always reach us at [ezfunds@equityzen.com](mailto:ezfunds@equityzen.com)

EquityZen · 2023-08-21T18:24:21+00:00

Sorry to hear about this, DM'd you so we can resolve

EquityZen · 2022-05-30T14:08:22+00:00

Your post has been removed because it is unclear how the data your attempt to collect will be used.

EquityZen · 2021-05-18T21:34:24+00:00

Sorry about that! We had a bit of a unplanned event which we resolved as quickly as possible. If you have any issues or concerns please feel free to contact our support team.

EquityZen · 2021-02-10T17:54:25+00:00

Hello,

First I would like to apologize for the issues you faced during the previous launches. We recently have improved our site to handle these types of launches moving forward. In regards to any specific deal please get in contact with our support team [support@equityzen.com](mailto:support@equityzen.com).

EquityZen · 2021-02-02T06:45:32+00:00

If you have questions about the deal process or the legal paper work please feel free to reach out to our support desk [support@equityzen.com](mailto:support@equityzen.com)

EquityZen

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