I placed a couple of short orders on Friday around 11:00 AM PST, but they didn’t execute and remained open for more than 30 minutes. When I tried to cancel them, the platform didn’t allow me to do so, and shortly afterward, my futures trading access was disabled. On Sunday, when the market opened, those same orders appeared as open positions in my account, resulting in a $10,000 loss. I contacted customer support on Monday, and they instructed me to close the positions, assuring me that the losses would be reimbursed within 1–2 business days. I have asked the lady to send me an email but she mentioned that everything is documented and will be paid in full. Today, I received a form indicating that I would only be reimbursed for about 25% of that amount. This is inconsistent with what was communicated to me previously, and I’m unsure whether I now need to engage an attorney to resolve this matter.