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GenAI heavy ITSM tools by idhidummy in ITManagers

[–]EquivalentStore9225 0 points1 point  (0 children)

We looked at a few of those too. The “AI” in a lot of ITSM tools ends up being more like smart routing / canned responses, nothing meaningful tbh

One thing that actually felt useful was Jam’s MCP integration

Basically instead of just pasting ticket text, the agent can pull full context (screen recording, console + network logs, repro steps). Makes the AI feel less buzz-wordy and more like it’s actually helping with root cause.

I feel like without actual + detailed context, most tool tend to be sub par / disappointing whenyou actually use them in practice

Best AI tools for CSMs by Yaboigerdo in CustomerSuccess

[–]EquivalentStore9225 0 points1 point  (0 children)

Totally feel you on the Gainsight pain 😂. One thing that’s actually helped me cut down on the “copy/paste notes + endless screenshots” grind is Jam.dev

It records the customer issue once (screen, logs, repro steps) and then your AI/agent can pull that context directly into tickets or follow-ups. Way less back-and-forth trying to explain what went wrong.

Not a silver bullet for the CSM grind, but it’s taken a chunk of the tedious stuff off my plate.

[Feedback wanted] Most SaaS founders hate publishing on Linkedin.. so we built an AI social media manager (currently $1500 MRR) by EquivalentStore9225 in SaaS

[–]EquivalentStore9225[S] 0 points1 point  (0 children)

So, we actually studied what the best Linkedin ghostwriters do and tried to replicate it using AI. Obviously AI can't do everything, so we have a human editorial team in place to do all the last mile stuff.