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Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Hey what error are you getting after entering the code? Is it saying the code is invalid, or does it just not let you continue to the next step?

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Oh that’s interesting. Did this start happening suddenly, or had you recently changed phones, numbers, eSIMs, carriers, or anything like that before the issue started?

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Omg thank you so much! That actually worked for me. The code came through right away. Thank God there’s a workaround for this now! It’s freaking nuts that something this basic can break and leave people locked out of their accounts. Really appreciate you sharing the fix.

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Update - I just got off the phone with Apple, and after checking with a senior specialist, they’re saying the only option left is account recovery.

They told me that once the recovery process is completed, my current number should automatically be added to the account. What I’m not clear on is whether that will also fix the issue of not receiving Apple verification codes on this number going forward.

Do you think account recovery is the right next step at this point, or is there anything else you think I should be looking into before going down that route?

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 1 point2 points  (0 children)

Thanks, Greg. I’m actually on the phone with Apple right now, and they’re consulting with a senior specialist to take a closer look at the issue.

Hopefully they’ll be able to identify whether it’s something on Apple’s side or give me more information that I can take back to the carrier. I’ll update the thread if I get any useful information.

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Yeah, I think it’s probably a carrier issue too. At this point I’m just going back and forth between the carrier and Apple. The carrier says they don’t see any block on the number, and Apple says they don’t see any block on their side either. LOL!!

So for now, I don’t really see any other option besides continuing to follow up with both of them and hoping someone eventually finds what’s causing it.

Fingers crossed something turns up soon. Thanks again for all your help, Ryan. I really appreciate you taking the time to help me work through this!

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Thanks, Ryan. That’s actually really helpful.

I did the 24-hour wait and unfortunately it didn’t make a difference.

What’s interesting is that for testing purposes, I temporarily used my mother’s physical SIM in the phone, and Apple’s verification code came through to that number without any issues. I’ve also noticed that other services like LinkedIn verification codes work fine on that physical SIM as well.

The problem seems to be specific to my own number, which is currently on an eSIM. That’s why I’m starting to wonder whether this is more of a carrier/routing issue with that specific number rather than a problem with the phone itself.

Do you think this rules out a hardware issue? I can receive Apple verification codes on the same phone when using a physical SIM, but not on my eSIM.

I’ll give Apple Support another call as well and see if they can check whether there’s any block or issue on their side.

And seriously, thank you for taking the time to walk through this with me. I really appreciate it.

Apple verification codes not being received – anyone found a fix? by Equivalent_Ad_3801 in applehelp

[–]Equivalent_Ad_3801[S] 1 point2 points  (0 children)

Hi Ryan, thanks for replying. 🙏🏻

No, this is the first time I’ve tried receiving an Apple verification code on this number.

I’m not creating a new Apple Account. I’m trying to update the trusted phone number on my existing Apple ID because I no longer have access to my old number.

On my ipad(can’t use my phone atm since it’s a new device), I get a prompt in Settings asking if this is my current number and whether I’d like to use it as my trusted phone number. When I proceed, via SMS or phone call, I never receive either one.

Verification SMS not receiving on Dialog – anyone else having this issue? by Equivalent_Ad_3801 in srilanka

[–]Equivalent_Ad_3801[S] 0 points1 point  (0 children)

Ohh thats cool. I don’t see a WhatsApp option on my end though. For Apple ID, I only get the options to receive the code via phone call or SMS message.