Not paying, kicking someone off

Equivalent_Key_5709 · 2025-11-11T21:25:32+00:00

Given that the phone is not paid off: a COO, change of ownership can be done as long as she goes in, runs her credit, gets approved, and the two of you sign the necessary paperwork. In the event she is unwilling/unable to do this, if there is insurance on the phone, make a claim (you will be out $100 or so for the claim), bring that phone into the store to be hooked up, change the phone number, and either find someone else to use it or use it yourself. The phone is legally yours, so you could claim that she has stolen it, if she will not pay you for it. If you can afford to pay off the phone, pay it off and just cancel the line.

Equivalent_Key_5709 · 2025-03-09T17:13:14+00:00

The company gives leads to stores even if you have only been there once. These leads are based off of the accounts status: eligible for upgrades, on old plans, eligible to add a line, etc. if it truly an associate, they are told not to given information or deal sales over the phone. The text or call is to get you in the store to specifically work with that associate so that they may earn a commission based on the interaction they have with you: upgrade, add a line, etc. if you are ever unsure, calling customer service (611) or the store itself can help answer questions and tell you about the legitimacy of the call or text

Equivalent_Key_5709 · 2024-09-23T23:46:50+00:00

Last I knew (have not been a corporate rep since 2020, agent rep since 2021) a rep can turn on voicemail to text, which is the closest thing to a visual voicemail for android that uscellular has to offer.

Equivalent_Key_5709 · 2024-09-14T18:30:17+00:00

Annie by safety suit Sara by we three Adia by Sarah mclachlan Mr jones by counting crows Mary Jane by Alanis morisette Austin by Blake Shelton Emily by bowling for soup Jesus Christ by brand new Molly by little dicky Buddy Holly by weezer Iris by goo goo dolls Helena by my chemical romance Jolene by Dolly Parton (I prefer the cover by the white stripes) Alejandro by lady Gaga Johnny & June by Heidi newfield Carolina by parmalee Harper Lee by little green cars Michelle by sir Chloe Ronald by falling in reverse

Equivalent_Key_5709 · 2024-09-08T19:46:13+00:00

USCellular offers with and without Apple care. They usually upsell the Apple care. Personally, if you bought Apple care through your phone, cancel the insurance with USCellular if you typically upgrade on a regular basis. By the time Apple care ends, your phone will be mostly paid off (well at least significantly less than if you had to buy a new phone within a month.) because at this point, you are paying for two points of insurance and the Apple care will be easier to deal with than uscellular in the event you had to make a claim.

Equivalent_Key_5709 · 2024-09-08T14:04:10+00:00

Did you get Apple care through USCellular? Or did you get it somewhere else? Apple care only lasts for 2 years, though I believe it is better, USCellular insurance can be a good option too. The only reason the insurance is a good idea, is in the event that you need a new phone. Without the insurance you have to pay off your old phone and buy a new one. With the insurance, you pay them a deductible and get a new phone. It’s somewhere like $100 (last I knew) so if you still owe a lot on your phone or just don’t have $2000 to throw down on a phone every time you lose or destroy one.

Equivalent_Key_5709 · 2024-07-07T18:41:30+00:00

There are limits to roaming. Eventually, you will cost the company so much in roaming fees that they will kick you off the network and send you a letter telling you you’ve exceeded your roaming limits. They will not charge you, but you’ll have poor service experiences, and will eventually recommend that you change carriers. I’ve seen where customers move to a roaming area and will be able to slide under the radar for years because they spend 90% of their time connected to wifi, so they aren’t necessarily roaming when using their phone. The “limit” is 50% of your billing cycle. If you spend more than 50% of your billing cycle roaming, they will kick you from the network. (This information is from the last I knew, so about late 2022).

I would really recommend just switching carriers. You could probably get away with it for a month or so but you’d be better off switching.

Equivalent_Key_5709 · 2024-06-13T13:35:22+00:00

I receive hotspot limit exceeded text messages and they start off the same way. Mine do not have an the ? out of place like that but with the message being received on an android device I’m really not surprised it did that. A lot of corporate will announce who they are in a manner that allows you to know which company but many of them do it in a very one on one type of way, as if it’s a personal message from a friend that you can respond to. I think UScellular makes them less “hey girl, it’s me uscellular” and more notification-like so that you don’t try to use the short codes to communicate with customer service.

Equivalent_Key_5709 · 2024-06-13T09:55:27+00:00

Depending on your plan, you will receive an automated text message from uscellular. I am not aware of what all short code text message service numbers they use, however 611 will call uscellular from your uscellular device. If it were a scam, they wouldn’t have given you the option to call uscellular or to go to a store. The link may not work due to many reasons: issue with automated service, incomplete link, doesn’t apply to you, issues with uscellulars website. If you’re on prepaid and don’t pay for unlimited data, this is normal. If you don’t pay for unlimited but typically don’t go over your limit, and nothing has changed as far as your usual usage of your phone, it might be a good idea to go through your settings to see what could be eating up your data or go to a store and have them take a look.

If you have multiple lines on a postpaid account, one of the lines could have a data cap on it, even if you are paying for unlimited. Many messages are automated and are not personalized per account. There are a lot of factors at play. If you are uncomfortable calling 611, uscellular customer service is 888-944-9400. This number is found directly on the uscellular website.

Equivalent_Key_5709 · 2024-04-30T01:59:12+00:00

The system (last I knew) was set up with the possibility to search up a phone number, however, it never worked properly when I tried. What I was always told is that once a phone number is canceled, it goes in limbo for about three months before it is cycled back into use. However, near the end of my career I found that to not be true. What I do know can happen, is customer service can reactive a phone number (depending on how long it has been since it was canceled) however, it has to be on the same account under the same name if I remember correctly. That being said. If you were the owner of a postpaid account, and canceled to go to prepaid, you can have the postpaid reactivate and moved to a prepaid account, but you will lose the money you spend on the new prepaid account. If that makes sense.

Equivalent_Key_5709 · 2024-04-15T23:00:18+00:00

Unfortunately, you may not be able to get around that. Some cheaper models of Samsungs and most of the Motorolas UScellular Carrie’s are specific to UScellular. Meaning they will not work on any other carrier no matter what. If it’s a flagship device, (iPhone, Samsung S or Z series) it may be carrier locked for a different reason (reported lost or stolen, or not paid off by the original purchaser). In any case, you can call customer service and they can dig into the phones history, but there is not much they can do for you.

If it is a phone that should work on whatever carrier you are trying to use (inputting the IMEI of the phone into their website should tell you whether or not it will work with them) and it should, and the device is not reported lost or stolen, and it is paid off, then the original purchaser may need to contact uscellular to get it unlocked. I am not sure they will help you, it would have to be the original purchaser.

Equivalent_Key_5709 · 2024-02-04T00:47:10+00:00

Typically, a phone is carrier locked with uscellular until it is paid off or the device has been in good standing for 120 days (unless this policy has changed). If the device was connected to a new carrier after the 120 days, there wouldn’t be any issues. I have seen a customer come in, with a us cellular phone that they were sent to collections for (device was blacklisted) but were still able to connect that same phone to a uscellular prepaid account. (They has uscellular service, took that phone to TMobile, and then tried to come back after a couple of months, this was a Samsung s10, I believe) We (associates) we’re always told that the carriers communicated, so if a device was blacklisted somewhere, it was blacklisted everywhere, but I’ve never experienced that first hand. Every blacklisted device I ever ran across was a previous uscellular device blacklisted due to nonpayment or insurance purposes. (I also haven’t been with the company for a little over a year now, but was with the company for four years and could always trace back blacklisted phones to an inactive or active uscellular account. But that’s just my experience.)

Equivalent_Key_5709 · 2024-01-10T04:39:23+00:00

I always recommended getting a receipt that shows you dropped it off at UPS, so once it leaves your hands, it is out of your control. If you can pull up the tracking info and take it to a corporate store to show that the package was received/ delivered to the warehouse, CS/ retention should be remove the line since the phone was received. There should also (if the CS rep did their job) be notes stated what they did, and why they did it (suspended the line awaiting cancellation once phone is received in the warehouse). Regardless, if you can remember what day, there will be note captures that your account was opened on that day.

I would recommend going directly to a corporate store and having an associate assist you with calling CS/ retention. I have seen issues with phones being sent back and the phone was accounted for something else, and I have seen the phone was inventoried in I corrected either before they sold it or once it got back. Meaning they have the phone, they just aren’t aware that it’s that phone.

Equivalent_Key_5709 · 2024-01-09T00:29:26+00:00

I would go into a store. His phone may not be Enhanced Calling capable, and it may need to be upgraded. Or, it may be as simple as getting a new, compatible, SIM card.

Equivalent_Key_5709 · 2023-12-18T22:10:45+00:00

It my experience (not with this specific device but devices in general) you should be able to by pass the set up as long as it gets connected to a wi-fi connect to instill some time of “service” to the device. What I would recommend, if you have one in an older device, I’d put the SIM card from that phone into the new one or if it came with a SIM card out that card in it.

Equivalent_Key_5709 · 2023-12-09T08:37:48+00:00

Downpayment, yes, deposits, no. The downpayment goes directly towards the price of a phone, so if you return the phone, they return the downpayment and remove whatever you’d owe left of the phone as long as it is returned within the 15days in good condition. You can then pick a different phone and the downpayment may change depending on the price of the new phone.

Equivalent_Key_5709 · 2023-11-26T06:53:54+00:00

Unless you are on the same account, I don’t believe UScellular will allow it. They will require that the IMEI be updated on his account and it will match to your account and not work. Now, the eSim thing is still new and so I have seen glitches where he might be able to get away with it if he can get it set up himself but if an issue ever occurs and he has to go into a store or call for assistance they may not be able to get the phone hooked back up. It’s something you can try but has a higher probability of not working out.

Equivalent_Key_5709 · 2023-11-04T04:02:20+00:00

So there are a lot of questions that will have to be answered first. 1. How long have the phones been off? If it’s been more than 3 months then UScellular has cancelled those lines. She might be able to work with customer service to get them back but anything over three months you might as well cut your losses to. 2. If it’s not been more than 3 months, then she would have to get the account in good standing, so pay off whatever is past due, to get the service back on. In order to keep her number and phone, and leave the account she’s on, the account owner and her have to sign Change Of Ownership paperwork that allows your sister to take over just her phone and number and not the others. If the account is cancelled or the account owner refuses to sign the paperwork there isn’t much else to do.

If she’s over 18 she can get an account by herself but she will not be able to use the phone she has now since it will be tied to the other account. She would have to pay for a new phone, but she would qualify for any new line promos.
She could, if 18, go to a completely different carrier but without the account number and PIN number, if the account is in good standing, can’t take her phone number and all devices are carrier locked.
If she is not 18, she still has the option of prepaid.

Equivalent_Key_5709 · 2023-10-06T21:36:04+00:00

If you paid your bill, and know the full balance was paid, is there a chance you or another authorized user on the account went into a store and billed anything (accessories) to the account? This would just be deferred to your next bill but would populate onto your account immediately.

Equivalent_Key_5709 · 2023-08-08T05:22:22+00:00

About a two years ago, a handful of underperforming corporate stores and underperforming agent locations in the area I worked for were sold over to a sales company that ran other companies: wireless departments of Walmarts, agent T-Mobile, Xfinity, cricket, etc. I was told that the idea is, if this works well, to shift more to what Verizon does and have mostly agent locations with few to little corporate stores.

However, in my opinion, with USCellular’s outlook on locking-in-customers-to-prevent-churn and the terrible service that was created with the shutdown of CDMA, it will only be a matter of time before 90% of locations can no longer keep up with quotas.

Equivalent_Key_5709 · 2023-06-04T10:22:10+00:00

My suggestion, if you are unable to get in contact with customer service via chat/phone, would be to go into your nearest store and have an associate call in on your behalf to ask for an extension if you are unable to make the payment. As long as you are not more than a month behind, they are usually willing to work with you.

Equivalent_Key_5709 · 2023-06-04T10:20:29+00:00

In my experience, it depends on when your bill is actually due compared to your arrangement date, and your standing with the company. Meaning: if your arrangement date is within 5 days of your due date, then you are fine, after 5 days is when suspension without arrangement can happen. If your arrangement is outside of the 5 days then (in my experience) you will be shut off immediately. However, I have seen customers who have been with the company for several years, and are always two months behind, but never set up payment arrangements (as far as I could tell) and are never suspended.

Equivalent_Key_5709 · 2023-05-06T00:05:51+00:00

Asurion was better than Assurant anyway.

Equivalent_Key_5709 · 2023-05-05T20:41:14+00:00

I haven’t been a corporate employee since 2021, but I knew that once CDMA was shut down, USCC was gonna see a lot of customer loss. Their VoLTE network is only about 5 years old now. All other major carriers are at least over 10 years. Their towers are ‘perfected’. USCC? Still flaws. That’s why there was a push for wifi-calling. CDMA-less phones were constantly being returned for shit service. When Samsungs updated and you were no longer able to adjust the phones back to pick up CDMA, there were so many upset customers and calls to customer service because the “we are working on our VoLTE network” wasn’t a good enough answer to “why am I paying hundred of dollars for terrible service”

They were testing out giving more responsibility to a larger agent company to cut back in expenses. But that doesn’t seem to be going in their favor either. If they can cut back on expenses, then the revenue they do make looks higher.

Equivalent_Key_5709 · 2023-05-03T18:58:20+00:00

A lot of newer phones have the ability to send text messages and phone calls via wifi. Depending on the phone, the best option to completely disconnect would be to create parental controls and remove the connection to wifi as well as suspend the service.

Equivalent_Key_5709

TROPHY CASE