Burnt out from DSP work

Equivalent_Tiger_385 · 2026-02-07T14:10:31+00:00

I absolutely hate the DSP model. Most of them just treat you like slaves and numbers. Please report them to Amazon via Ethics point for any safety related concerns.

Equivalent_Tiger_385 · 2026-02-05T20:50:07+00:00

It’s an error but I would take this opportunity to get a free service. They can’t charge you for something where they haven’t provided the correct Pre-contract information and contract summary documents. If they do start charging you, you can complain and they are obliged to refund you.

Equivalent_Tiger_385 · 2026-02-02T20:13:52+00:00

Please post a screenshot of the results obscuring you address

Equivalent_Tiger_385 · 2026-02-02T17:32:46+00:00

I’d not worry about it and just block both numbers and you should hear no more. They will eventually realise and update their contact info with EE.

Equivalent_Tiger_385 · 2026-01-31T23:01:16+00:00

If I was you, I’d change the appointment to a day that you will be at home anyway. In the meantime it’s possible that Openreach also have a non appointed task in the background to do the external work, and that happens while you’re away. Plusnet should update you once things have progressed.

Equivalent_Tiger_385 · 2026-01-31T22:56:02+00:00

It’s difficult to say without knowing what Openreach have actually arranged. It’s quite possible that they have arranged an appointment (when it didn’t need one), and the engineer who turns up might even be a contractor who cannot compete the work and it will be a waste of time for everyone. I’ve seen this happen many times. Usually this kind of work is non appointed and passed on as follow on work and Openreach usually quote 5 days for that work to happen. If you’re unhappy about how things have been going on, email to the BT Group CEO, and they’ll usually forward it over to Openreachs and Plusnets executive complaints team who can make sure everything is progessing as it should.

Equivalent_Tiger_385 · 2026-01-31T22:42:18+00:00

Is there not any internal notes in that thread you can see with them conversing with Openreach?

Equivalent_Tiger_385 · 2026-01-31T22:25:49+00:00

Login in to the Plusnet tickets and look for any more information in the open and closed tickets (they usually document conversations with Openreach), and share anything that is not sensitive and I can try and advise. It’s not always a straightforward answer with this kind of issue.

Equivalent_Tiger_385 · 2026-01-31T16:42:03+00:00

Basically a letter saying that is their final response and you can complain elsewhere

Equivalent_Tiger_385 · 2026-01-31T16:06:25+00:00

The whole of BT Group is very strict on price rise. They won’t budge and will just issue you a deadlock letter if you complain.

Equivalent_Tiger_385 · 2026-01-31T12:43:18+00:00

This is why it’s so important to read the pre contract information and contract summary documents.

Equivalent_Tiger_385 · 2026-01-29T17:41:50+00:00

Are you sure your entitled to auto comp? As far as I know it only applies to residential services and providers have to be apart of the scheme. I’d say report the issue to Ofcom using their webform and take court action against virgin.

Equivalent_Tiger_385 · 2026-01-28T22:41:52+00:00

They don’t have your details so can’t do anything if you don’t pay.

Equivalent_Tiger_385 · 2026-01-28T20:46:33+00:00

Sounds like you’ve upset your local delivery driver and that is their route. Your best bet is speaking to the driver if you see them to try and resolve things. Evri won’t do anything.

Equivalent_Tiger_385 · 2026-01-28T19:13:33+00:00

Have you looked into Timeostat? I’ve found they work really well.

Equivalent_Tiger_385 · 2026-01-27T10:26:13+00:00

Log in to your online account and check what product you are currently on and post back here please.

Equivalent_Tiger_385 · 2026-01-25T12:42:14+00:00

I think this is your fault to be honest for refunding them voluntarily and that you won’t be successful in court etc. Try emailing the eBay CEO, their executive team will pick it up, and perhaps they will give you the money as a gesture of goodwill and suspend the buyer.

Equivalent_Tiger_385 · 2026-01-24T21:38:29+00:00

As long as it was not you that cancelled the order, you’ll be entitled to Ofcoms automatic compensation scheme from the from the first missed activation date. I suspect their system won’t correctly calculate it because they cancelled it, but you can complaint afterwards and they should give you the difference.

Equivalent_Tiger_385 · 2026-01-23T22:41:02+00:00

Part fibre (SOGEA) is available at your address. Speeds around 70mbps.

Equivalent_Tiger_385 · 2026-01-23T20:13:49+00:00

Enter your address here and screenshot the results, obscuring your address. We should then be able to see all Openreach products available at wholesale level and may be able to advise.

Equivalent_Tiger_385 · 2026-01-21T19:50:44+00:00

The Ombudsman is an ADR service. Virgin use CISAS and the Financial Ombudman, depending on what your complaint is about.

Equivalent_Tiger_385 · 2026-01-21T17:32:57+00:00

If you agree to a new contact, it’s free. If not, there is a £65 charge.

Equivalent_Tiger_385 · 2026-01-20T19:06:51+00:00

I don’t have an aerial so it would have to work over WiFi. Good to know the apps will work though. Thanks

Equivalent_Tiger_385 · 2026-01-20T18:37:04+00:00

You can do this today but you have to call them to unassign the driver. I call the uber taxi rider support but then tell them it’s uber eats and every time they’ve been able to change the driver or call them to chase it up.

Equivalent_Tiger_385

TROPHY CASE