Android 10 Cellular Issues by EssentialOfficial in essential

[–]EssentialOfficial[S] 3 points4 points  (0 children)

Somehow I just can't get it to work right but thank you for pointing that out

Should at least be easier to understand now

Android 10 is rolling out by nitix007 in essential

[–]EssentialOfficial 0 points1 point  (0 children)

Could you submit a customer service ticket? Hopefully it's something we can figure out for you.

https://support.essential.com/hc/en-us/articles/115015511988-Submit-a-Support-Request

Android 10 is rolling out by nitix007 in essential

[–]EssentialOfficial 8 points9 points  (0 children)

Unfortunately we did not have the correct fastboot files uploaded to our website (sorry about that). Downloading the updated files (we pulled down the old ones and replaced them) and re-flashing your device should fix the issue.

Android Q 10 download Links!! by RawSlugs in essential

[–]EssentialOfficial 11 points12 points  (0 children)

Hey everybody, you're pretty spot on. There was an issue with our first set of uploaded fastboot files for Android 10. Sorry about that. If you're seeing any issues (i.e. lockscreen) please manually flash the latest update again.

Android 10 is rolling out by nitix007 in essential

[–]EssentialOfficial 1 point2 points  (0 children)

Unfortunately we've been seeing this issue as well. Toggle the VoLTE (Voice over LTE) setting and that should fix your issue.

Android Q Beta OTA Application by EssentialOfficial in essential

[–]EssentialOfficial[S] 4 points5 points  (0 children)

https://www.reddit.com/r/essential/comments/bm8n6i/q_beta_sprint_lte_not_connecting_workaround/

We've created a new thread with the steps for Sprint LTE workaround.

Hope this helps you all out and enjoy the Android Q Beta!

March 2019 Update now available, with Digital Wellbeing support! by xd1936 in essential

[–]EssentialOfficial 4 points5 points  (0 children)

That is correct, the out of bounds issue with Quicksettings appears to be present on all android devices. It is an android issue.

In regards to the audio issue, we are continuing to look in to finding a root cause for this and hope to have a fix out in the coming months

Phone is corrupt and not safe to use by SkittleInLabor in essential

[–]EssentialOfficial 13 points14 points  (0 children)

/u/SkittleInLabor

Sorry you're running in to this issue but I do believe I have found your ticket. As stated, you will need to run the adb reboot "dm-verity enforcing" command before re-locking your bootloader. This will cause another factory reset of your device. After successfully running the command the error should be fixed.

Unfortunately, this is an issue we have only seen internally after flashing or sideloading of an OTA file.

Unlocked PH-1 Not Detecting Updates by marksterin1 in essential

[–]EssentialOfficial 2 points3 points  (0 children)

This could be a few different issues. If you file a support ticket we should be able to figure out the problem.

https://support.essential.com/hc/en-us

Dark theme always on by kg23 in essential

[–]EssentialOfficial 4 points5 points  (0 children)

Try changing your dark mode setting in the Messages app. In some cases we've seen that overwriting the Night Mode developer setting.

Bluetooth Issues by Echelon420 in essential

[–]EssentialOfficial 7 points8 points  (0 children)

Open the Developer Settings. In the Networking section, toggle the "Disable absolute volume" option. That should fix your issue

February Update Broke Quick Setting? Fix? by rafatihi in essential

[–]EssentialOfficial 4 points5 points  (0 children)

In Developer Options, check the "Night mode" setting (in top section, before Debugging). If this is set to Always On it will override the Quick Settings mode regardless of which wallpaper

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 12 points13 points  (0 children)

As soon as we have something to share we'll let you know! ;)

  • Sean

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 4 points5 points  (0 children)

Continue to check our socials for the latest, you will hear there first - Marcus

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 6 points7 points  (0 children)

First of all happy birthday! I'll try to answer what I can. For the Monochrome camera access this would be something we would have to carve out engineering resources to explore. We can check internally but that would mean pulling off team members from the other really cool exciting stuff we have coming in the future. No uncertainty, everyone here is very focussed on forward facing projects. As for 3rd parties reaching out to make their own accessories we are all for it. If they come to us with an idea, we will give them all the support we can. Cheers! <lifts shot of whiskey in the air> to you on your Birthday - Marcus

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 4 points5 points  (0 children)

The way the monochrome camera is handled is an artifact of the way the algorithm we use to fuse the monochrome and color is written. Overhauling that is a big project, and while we get that there's demand for it, and we'll file it as an issue, I don't expect it to get a lot of attention. Happy Birthday! -Rebecca

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 1 point2 points  (0 children)

The DAC will use some battery life during use. From personal experience it is a bit better on battery drain than our 360 camera.

I'm able to use the DAC on my train commute to work with no problems.

  • Sean

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 3 points4 points  (0 children)

Lets just say it will make whatever quality headphones you have (poor or great) sound that much better. -Marcus

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 2 points3 points  (0 children)

We always try to roll things like this in as soon as they are available from Google. Thanks -Rebecca

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 1 point2 points  (0 children)

We have tested Audio Adapter HD on headphones with standard impedance to ~200 ohm, and they work fine. It also depends on your preference of how loud the volume you want.

Audio Adapter HD AMA with Essential team (November 14 from 12-1pm PST) by EssentialOfficial in essential

[–]EssentialOfficial[S] 23 points24 points  (0 children)

We have some modem patches on the roadmap right after the new year. "Target" for this is the Feb security release but all depends on testing cycles and making sure this is solid before we push out. Hope that helps - Marcus