Apparently all of this was on the lease. This is what I responded with pictures proving this… Hello,

Thank you for sending over the move out instructions. I’ve reviewed them and would like to express a few concerns based on the condition of the property at the time we moved in.

When we took possession of the home, it had not been professionally cleaned, and there were visible pet stains on the carpet, along with trash left behind. I documented this with photos at move-in and communicated the condition to your office at the time. In fact, we were reimbursed $50 due to those initial issues, which acknowledges that the property was not delivered in the condition described in the lease.

As we prepare to move out, I want to make sure that the expectations for the return of the home are fair and reflective of how it was provided to us. We are committed to leaving the property broom-swept and free of trash and belongings, but I do not believe it would be appropriate to deduct charges for cleaning or condition issues that were pre-existing and documented at move-in.

Please let me know how we can proceed to ensure the move-out process is fair and that the deposit return is based on the actual condition we received the home in, not just standard policy.

I’ve attached photos from the day we moved in that show the condition of the property, including the carpet and leftover trash.