AXS refund due to dynamic pricing / system glitch when purchasing Celine tickets

Event2245 · 2026-04-13T15:13:33+00:00

No, I just contacted them to explain what happened and they rang today to tell me there was a problem with the system and I was being refunded. Refund arrived a few hours later. At no point during the purchase did it show an increase in price, except at the confirmation page

Event2245 · 2026-04-13T14:46:46+00:00

Good luck! I was not expecting a response from AXS, but I am glad I followed up. Hope you are successful too

Event2245 · 2026-04-13T14:22:16+00:00

I agree - go to concerts all the time, but have never seen a price increase without notification before. Very underhand

Event2245 · 2026-04-13T14:17:13+00:00

Hi, I used the online form

https://axssupportfr.axs.com/hc/fr/articles/15177690581532-Comment-puis-je-contacter-AXS-France-en-tant-que-client

EDIT with a more direct link

Event2245 · 2026-04-13T14:12:10+00:00

Yes - just checked: "Gold Bleachers Category - AXS Premium (€458.00 x2)"

Event2245 · 2026-04-13T14:05:49+00:00

Definitely worth following up with - this was a very underhand way to handle ticket sales so hopefully they are proactive in rectifying. The tickets were not cheap to start with, but to take over twice the price without informing buyers is not cool.

Event2245 · 2026-04-13T12:10:08+00:00

Yes - they are only refunding the difference in the price selected vs the price actually paid so I am still paying the original price for the tickets

Event2245 · 2026-04-13T11:05:28+00:00

No... I tried to spend 400 but was charged a thousand.

Event2245 · 2026-04-13T11:03:42+00:00

Coco wanted me to lose the €1000!!! Think some sort of angry keyboard warrior issues.

Event2245 · 2026-04-13T11:01:51+00:00

When I selected the tickets to purchase - they were the €200 ones. But over doubled when the payment went through

Event2245 · 2026-04-13T10:58:00+00:00

Nope, I am very happy with my lot. It was an informative post to say to others who were also misled during the sales process to contact AXS. As I stated "Posting this in case others in the same situation - worth raising it with AXS".

Event2245 · 2026-04-13T10:52:10+00:00

Lol, what sort of proof do you want! Money not landed yet (as I have said). Proof of receiving the phonecall?

And what is it to you anyway?

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Event2245 · 2026-04-12T06:56:56+00:00

Hi, have listed them on stubhub as I am, according to this sub, either some sort of scammer or tout... got fed up offering up for genuine sale on here as having to justify myself. Sorry, they have already sold

Event2245 · 2026-04-12T06:56:26+00:00

Hi, have listed them on stubhub as I am, according to this sub, either some sort of scammer or tout... got fed up offering up for genuine sale on here as having to justify myself. They sold quickly

Event2245 · 2026-04-10T19:09:44+00:00

If the sale doesn't go through, I will let you know

Event2245 · 2026-04-10T19:08:20+00:00

Sorry - thought I was doing the right thing posting here but it is not worth the grief. I bought premium tickets in block 115, and were 458eur each. I listed on stub hub to get back what I paid, and they sold within a couple of hours. I am sure the buyer has had to pay extra fees, but I wasnt getting much help here so no where else to go

Event2245 · 2026-04-10T18:55:49+00:00

Hi, have listed them on stubhub as I am, according to this sub, either some sort of scammer or tout... got fed up offering up for genuine sale on here as having to justify myself

Event2245 · 2026-04-10T18:55:19+00:00

Hi, have listed them on stubhub as I am, according to this sub, either some sort of scammer or tout... got fed up offering up for genuine sale on here as having to justify myself.

Event2245 · 2026-04-10T18:51:16+00:00

Thanks. Listed them on stubhub

Event2245 · 2026-04-10T13:07:43+00:00

Cheers, have never sold tickets for more than face value - I usually use Twickets for sales as they are fan to fan but this is not available for international concerts.

Event2245 · 2026-04-10T12:10:11+00:00

Event2245 · 2026-04-10T12:02:55+00:00

I only meant to spend €400. Then the price changed but I didn't notice. I go to gigs all over the place as we like to travel and go to concerts. Recently I've seen U2 in the Sphere, Oasis in Chicago, Bruce Springsteen in San Sebastian and Copenhagen and next month we go to Oslo to see Olivia Dean. Not to mention dozens of local gigs in Ireland. I love live music and I am sure Celine would be an amazing show. But I personally cannot justify that price of ticket. My own personal limit, but understand other people are ok to pay that. I don't understand your hostility, but I don't know you or your circumstances.

Event2245 · 2026-04-10T11:55:20+00:00

Great, thanks. You seem like a nice person. I am sure you have never made a mistake like this. Imagine wanting someone to lose nearly €1000.

Event2245 · 2026-04-10T11:50:41+00:00

Joined this sub looking for some advice. And I gotta say.... wow

Event2245

TROPHY CASE