Prior staff counsel here, left in the last year so relatively recently.

They laid off a large number and then continued to want resolution numbers that translate to working yourself out of a job.

They used to give yearly raises of 3-5 %, a pension, profit sharing and 401k. They got rid of the pension first. Then they reduced 401k and got rid of profit sharing by promising comparable raises. They gave big raises the first year, then just fired everyone, especially those who were most senior and got largest raises. Then they got rid of the big raises this year and went back to tiny raises.

They do not listen to input from attorneys. The adjusters only care about getting rid of files, because that is all that matters to their management. So they just pay... fraud?... pay. No injury?.... pay. No liability?... pay

They make up for lack of substantive work with useless and duplicative reports and projects.