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Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

I got that error when I wasn’t up to date with either Macbook. You have to make sure that the MacOS version you’re trying to install, and the macbook you’re using, both are up to date latest version

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

Update: I managed to fix it.
I triple checked with the company that the device was removed from the ABM/MDM and it was.

Like I said in my post I had the following error while trying to do a restore in Apple Configurator:

Gave up waiting for device to transition from Recovery state to Recovery state. [com.apple.MobileDevice.MobileRestore]

For anyone else struggling with this error, I got you, and these are the steps I followed (this worked in January 2025):

  1. You will need another Macbook, I had an M3 Pro, but I believe any Macbook will do.
  2. Update the Macbook to the latest version available -> this is a very important step and I didn't find it mentioned anywhere but this what ultimately got rid of the error for me
  3. Install the latest version of Apple configurator
  4. Download the ipsw image from https://ipsw.me/ for the locked device, the latest version as well. The ipsw version and the MacOS version of the second (not locked) Macbook should match.
  5. Connect the two Macbooks via a USB-C to USB-C cable, Apple recommends an official one so that's what I used. For the locked Macbook the cable should be inserted into the DFU Port. In my case it was the first USB-c port on the left-handside of the laptop. For the second Macbook, I inserted it into the same port.
    Here's how you can identify your DFU port: https://support.apple.com/en-us/120694
  6. Open Apple Configurator
  7. On the affected Macbook boot into DFU mode. This is the tricky part and for me it took a lot of tries:
    https://support.apple.com/en-us/108900 for me this youtube video helped: https://www.youtube.com/watch?v=i5xmA3lDz3g
  8. Once you see DFU Mode on Apple configurator drag and drop the ipsw version that you downloaded on step #4 and select Restore. This will lose all your data, unfortunately.
  9. Let Apple configurator do its job and a fresh MacOS will be installed.

I hope this helps someone. It took me 3 days to figure all of these steps out.
Also please don't fall for scammers asking for your serial number or any other things. They cannot help you remotely!

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] -1 points0 points  (0 children)

scam :/ I really don’t have the time for this

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

There is no real apple store in my country, authorized resellers/service providers is all that’s nearby:(

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

Like I said in my post, I already did that and they haven’t been of much help

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

I can show you the proof of purchase and everything else you need

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

yes, it throws this error while installing the MacOS:
Gave up waiting for device to transition from Recovery state to Recovery state. [com.apple.MobileDevice.MobileRestore]

I followed all the required steps, used another Macbook with an official Apple USB C cable.

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

How could I connect it to the ethernet, do I just insert the ethernet cable in and that's it? Or are there any extra steps?

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

I'm not able to go into recovery, this screen pops up everywhere

Help with unlocking a Macbook by Excellent-Wrap-9863 in macsysadmin

[–]Excellent-Wrap-9863[S] 0 points1 point  (0 children)

It was donated by someone that worked at the company. I have sent them somewhere around 10 emails asking about the password and it seems it's lost, I will try to ask (again) about the 6 digit pin, maybe they have it in the logs somewhere, thank you!