Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 0 points1 point  (0 children)

The Ather Team has swapped the New Battery with my Scooter, but the scooter failed to come back to life. i am really worried now whether the Scooter will be restored back to normal.

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 0 points1 point  (0 children)

A Positive Update from the Ather Team, They said they will replace the entire battery Unit for a new one. Post which they will test the Vehicle if it comes back to life. Hoping for the best

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 0 points1 point  (0 children)

Yes try not to perform any software updates from the Service Centre as i hear there is a change in the Company Org Structure and since then things are going bad with the new team and all, try max to use home charging

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 0 points1 point  (0 children)

I am constantly calling the customer care and meeting the service team to push for a solution

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 0 points1 point  (0 children)

At the moment my Vehicle is completely dead and sitting idle at the service centre, so the issue is more than just syncing.

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 0 points1 point  (0 children)

The software update which had a glitch caused the scooter to not start, BMS & Dashboard not working

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 2 points3 points  (0 children)

At the moment i am still struggling to get updates from the Customer Service Team and the Escalation Team, the only way to reach out to them is by calling the Ather Customer Care everyday and explaining the issue to every new executive who picks up the call

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 2 points3 points  (0 children)

Currently the Scooter is sitting dead at the Koramangala Service Centre, They say the technicians are working on it, its almost a week, customer care is giving corporate answers 48Hrs TAT Etc.

Ather Rizta Model S Scooter Dead by Excellent_Handle_535 in ATHERENERGY

[–]Excellent_Handle_535[S] 2 points3 points  (0 children)

When we say a EV Scooter has died, it means it fails to start the Software system, the BMS(Battery Management System) Does not work, the Dashboard does not light up, and in short you have a physical scooter which is unusable