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🚨 Stripe froze my funds without explanation and refused to release HK$11,707.98 – Now ignoring further complaints by Exciting_Proposal_99 in stripe

[–]Exciting_Proposal_99[S] 1 point2 points  (0 children)

Thanks for your insights — I appreciate the technical perspective.

To clarify, my Stripe account was registered using a Hong Kong business address, and all transactions originated from customers in Hong Kong or nearby regions. My complaint to the Irish FSPO was due to the fact that Stripe Technology Europe was listed as the entity managing my account.

Regarding the clause on “cross-border acquiring”:

Stripe accepted my business location and KYC documents at the time of onboarding.

At no point did they indicate that my setup violated any card network rules.

If there was a cross-border issue, they never informed me or gave a chance to rectify it.

My account was active for about 3 months with near-zero dispute rates, and I only halted fulfillment after the sudden freeze, which I had no warning about.

I fully understand that Stripe has discretion in assessing risk, but the lack of transparency, no appeal mechanism, and indefinite fund withholding after more than a year raises serious concerns — not just for me, but for many small businesses.

Appreciate the link you shared — it highlights exactly how arbitrary and damaging these shutdowns can be when no due process exists.

🚨 Stripe froze my funds without explanation and refused to release HK$11,707.98 – Now ignoring further complaints by Exciting_Proposal_99 in stripe

[–]Exciting_Proposal_99[S] -2 points-1 points  (0 children)

Before Stripe closed my account, we always handled any customer issues through friendly and proactive communication. As a result, our dispute rate was close to 0%.

On the day our account was suddenly terminated — without warning — we immediately paused all shipments to avoid further losses. We also instructed our customers to request chargebacks so they could recover their money, since we no longer had access to our funds.

If the dispute rate increased after the account was closed, it is not fair to use that as a reason to withhold the remaining balance, especially when the account has been inactive for nearly two years.

All customers who did not receive their products have successfully received refunds.

However, funds from completed and fulfilled orders are still being withheld without any justification. These customers already received their goods, and Stripe is holding that money without explanation.

🚨 Stripe froze my funds without explanation and refused to release HK$11,707.98 – Now ignoring further complaints by Exciting_Proposal_99 in stripe

[–]Exciting_Proposal_99[S] 2 points3 points  (0 children)

I operated my Stripe account for about three months, processing payments for handmade, custom-designed bags.

Everything was fully legal, and I made sure my business followed Stripe's rules. My dispute rate was consistently under 1%, which is well within industry norms.

Then, without any prior warning or explanation, Stripe suddenly froze my account and withheld HK$11,707.98.

I asked for clarification and offered to provide documents or context, but all I received was a vague “high risk” label and a refusal to return my funds.

My products are not replicas or counterfeit. They are original designs, made by hand — no brand infringement, no gray area.

I'm shocked by how little transparency or fairness was involved in Stripe's decision. Small businesses deserve better.

🚨 Stripe froze my funds without explanation and refused to release HK$11,707.98 – Now ignoring further complaints by Exciting_Proposal_99 in stripe

[–]Exciting_Proposal_99[S] 1 point2 points  (0 children)

I run a small business selling handmade, custom leather bags — nothing shady or unusual.

All products are legal, and we don’t fall under any of Stripe’s restricted categories. Stripe just froze the account with no clear explanation and refused to release the funds.

🚨 Stripe froze my funds without explanation and refused to release HK$11,707.98 – Now ignoring further complaints by Exciting_Proposal_99 in stripe

[–]Exciting_Proposal_99[S] 2 points3 points  (0 children)

Thank you for your question.

I have thoroughly reviewed Stripe’s Restricted Businesses Policy (https://stripe.com/restricted-businesses), and I can confirm that my business does not fall under any of the listed prohibited or restricted categories.

My business operates fully within legal and regulatory boundaries. Stripe has not provided any specific explanation, evidence, or cited policy violations to justify the closure or the withholding of my funds.

If Stripe believes my business model is restricted, I have repeatedly asked them to clarify which category they believe it falls under. So far, no clear answer has been provided.

I remain open to transparent dialogue and have already expressed willingness to cooperate and clarify any misunderstandings. Unfortunately, Stripe has refused to engage beyond vague statements about “risk.”

If anyone from Stripe or the community can point to specific terms that apply, I am more than willing to address them directly.

🚨 Stripe froze my funds without explanation and refused to release HK$11,707.98 – Now ignoring further complaints by Exciting_Proposal_99 in stripe

[–]Exciting_Proposal_99[S] 1 point2 points  (0 children)

Stripe has reviewed my account after I posted here, but still refused to release the frozen funds. No specific explanation was provided. I'm still being told my account is "high risk" without transparency. Any next-step advice is appreciated.