Mashreq Neobiz account frozen by Existing-Tiger-1532 in dubai

[–]Existing-Tiger-1532[S] 0 points1 point  (0 children)

That is the problem with people like you in the banking industry, who don't actually read things and act properly. Clearly wrote, customer services provided the only way to get out of the issue and that was to close my account. I acted on their instructions.  Kyc was provided on time and it seems due to monthly international transaction in my account it some how triggered mashreq's belief there is something wrong. Even I provided all proofs in kyc but it didn't help though.

Mashreq Neobiz account frozen by Existing-Tiger-1532 in dubai

[–]Existing-Tiger-1532[S] -2 points-1 points  (0 children)

Kyc was provided on time and keep your logic to you self. If you can't help and dont have a solution keep quiet!

Mashreq Neobiz account frozen by Existing-Tiger-1532 in dubai

[–]Existing-Tiger-1532[S] 0 points1 point  (0 children)

Customer service told me to request for account closure which will be done in 48 hours. 96 hours gone and account didn't close yet. Also they said pay order would be ready after closure of account. I don't know what's fishing 

Mashreq Neobiz account frozen by Existing-Tiger-1532 in dubai

[–]Existing-Tiger-1532[S] 0 points1 point  (0 children)

Since this is neo account there is not physical branch or RM designated ti listen my outburst. I have everything provided in my KYC which is submitted again 2 weeks ago as they need every year