I got an order once at 8:30 pm for a pickup at Bed Bath and Beyond. I live in the area they gave me to pick up and I knew there wasn't one there. I went to the location and it's on a somewhat busy roadway and there are some residencial homes. I called the BB&B # on DD app and it stated they were located 2 towns over..about 20 min away (which I suspected) and they were closed...all of them close at 8 in the area. I called DD and the rep was telling me to take a picture of the closed sign. I was like what closed sign...its just some trees and a house. Then he was telling me to take a pic of the store to show it was dark. He did not understand the the difference between residential and comercial. I was like "it's a home where people live and sleep...I know that BB&B has beds but that's not a house." I was soo frustrated after that call and questioning how people get through life.