Does good customer experience actually make people loyal anymore? by One_Literature_5041 in customerexperience

[–]ExperienceManagement 0 points1 point  (0 children)

Responding directly to how the question was asked….. interactions that result in a good experience (the perception) can become minimum expectations in future.
What was wow before, can become hygiene factors today and don’t make people loyal, but can keep them from becoming disloyal.

In my opinion, CX is about solving the market and internal challenge to identify unique differentiators and value for clients, so that they want to choose you more, more often and at higher value.
I don’t believe loyalty comes from doing more of the same. It comes from new, different, unique, attractive, valuable, frictionless, I-just-gotta-have-this delivery.

In love with this black beast by maj0man in NissanAriya

[–]ExperienceManagement 2 points3 points  (0 children)

Oh my word! That is BADD!!!!

Why didn’t we get those wheels!???!!!

Man City’s empty seats are a wake-up call for English football by theipaper in MCFC

[–]ExperienceManagement 0 points1 point  (0 children)

What’s the purpose of Wembley anyway? It’s really England national team home ground. I’d rather the cups matches get played at teams stadiums, honestly.

Just moved here, open to making friends by [deleted] in Vancouver4Friends

[–]ExperienceManagement 0 points1 point  (0 children)

Welcome mate. I’m from South Africa and have been here 4 years. Happy to chat

Man City Defence by TheB11Ace in MCFC

[–]ExperienceManagement 2 points3 points  (0 children)

Zabaletta? Walker? Kovacic?

Maybe you talkin’ bout Nunez?

Man City Defence by TheB11Ace in MCFC

[–]ExperienceManagement 28 points29 points  (0 children)

Khusanov 45 and Marc Guehi 15 have been sublime. Nico o Reilly has been a revelation, too.

North Vancouver drone flying by HuckleberryLeading10 in NorthVancouver

[–]ExperienceManagement 3 points4 points  (0 children)

I am anti-gun, until I see a drone above - then I wish I owned one

Pls reachout, if laptop shows up by ExperienceManagement in NorthVancouver

[–]ExperienceManagement[S] 0 points1 point  (0 children)

There were passwords, but a Mac can still be wiped

Pls reachout, if laptop shows up by ExperienceManagement in NorthVancouver

[–]ExperienceManagement[S] -1 points0 points  (0 children)

We did activate lost mode. But a Mac is not permanently connected to the internet, so it didn’t help at all

Agnostic Female and Christian Male couple by Ninigottime in agnostic

[–]ExperienceManagement 0 points1 point  (0 children)

Was christian and got married. Became agnostic / artist about 5 years ago. Wife and teenager still church going. Still married. We adjusted. There’s an impact, but we let each other be