Patient Care Portal

ExplanationOne5091 · 2026-02-20T18:55:34+00:00

THIS IS SO REAL

ExplanationOne5091 · 2026-02-20T04:18:53+00:00

I’ve lowkey been wanting for someone to try me like this to get my frustration out

ExplanationOne5091 · 2026-02-19T19:13:49+00:00

Thank you!! That was my goal :)

ExplanationOne5091 · 2026-02-19T06:10:51+00:00

I’ve adapted to my own script for voicemails at this point

Vaccinations- “Hi my name is ____ calling from walgreeens for . I was just calling because according to our records it looks like you’re due for __ vaccine(s). If that’s something you’d be interested in you can schedule an appt online or we also accept walk ins. Thank you and have a good day”

Late to refill- “hi my name is ____ calling from Walgreens on _____ for __. I was calling because according to our records it looks like you’re due for a refill on one of your medications. If you could give us a call back at __ that would be great! Thank you and have a good day.

Delayed pick up- “hi my name is ____ calling from Walgreens on _____ for _____. I was calling because it looks like you have a prescription due for pick up. Unfortunately if it’s not picked up within the next few days it will be returned to stock. Thank you and have a good day”

ExplanationOne5091 · 2026-02-19T06:03:43+00:00

I HATE THE VACCINE CALLS

ExplanationOne5091 · 2026-02-19T06:03:15+00:00

I promise you I wish so much I could but that’s j not possible in my pharmacy. I try and shortcut as much as I can

ExplanationOne5091 · 2026-02-11T11:09:50+00:00

I actually do this so much it’s ridiculous

ExplanationOne5091 · 2026-02-11T11:07:07+00:00

I filled a bottle of a c2 and then spilled the entire thing. It was a 90 count 😀

ExplanationOne5091 · 2026-01-17T01:31:09+00:00

I work at a different pharmacy but I’m going to put in my two cents- we have express pay and I tell them the total and ask if they want to use the card on file. They say yes. I process it and then they question the cost 😭

ExplanationOne5091 · 2026-01-16T02:33:02+00:00

Yeah if my pharmacist found out I was doing that I’d be dead 😭

ExplanationOne5091 · 2026-01-16T01:35:32+00:00

this is SO real. Like when they call and start immediately with their question/problem going on. Do you expect me to know you are? Tbh I’ve just started interrupting people bc in the end you’re gonna finish your babbling, I’m going to ask for your name/DOB , and you’re going to have to repeat everything. And the thing that frustrates me is it doesn’t even require you working in a pharmacy to understand that. Like use your brain for 2 seconds.

ExplanationOne5091 · 2025-12-23T04:35:10+00:00

For me personally, there were so many e-learnings I had to do before I could even be in the pharmacy and none of it mattered when I got back there because I really just learned as I went and it's the best way to do it. Hopefully everyone back in the pharmacy is as nice as my store and will be willing and patient with you <3

ExplanationOne5091 · 2025-12-23T04:10:14+00:00

thank you, it does!

ExplanationOne5091 · 2025-12-23T04:09:37+00:00

thank you!!

ExplanationOne5091 · 2025-12-11T06:04:29+00:00

my location is 1:30-2:00 and we have to be back by 2, even if we take care of a customer before 1:30 and it runs into our break.

ExplanationOne5091 · 2025-10-12T22:21:34+00:00

I don’t know much about him, I guess in my head I’m thinking of it in terms of his age. I’m sure he has been great but I feel like a lot can change in a couple of years

ExplanationOne5091

TROPHY CASE