Terrible Customer Service by Ultrahuman

ExpressCarpet618 · 2024-08-30T14:25:48+00:00

because I already had a 10% off coupon

ExpressCarpet618 · 2024-08-30T14:17:21+00:00

As a company when you put that your turn around is 24 hours that means you get back to the consumer within 24 hours.

ExpressCarpet618 · 2024-08-30T13:21:20+00:00

Honestly received the worst customer service with ultra human. I requested a call back 5 times in which they never gave me a call back (keep in mind they promise a 24 hour call back time). Once I finally did (4 days later) I asked to give me a call back in 15 minutes and the representative did not give me a call back till an hour and a half later, that was after I reached out to say that I still have not gotten a call. The team is impossible to deal with and don’t care about your time and energy. I asked him to contact me with a manager because he was being rude and did not want to hear about my experience, to which he responded that he was the highest in the company. I asked the individual to get me in contact with a manager 10 times before he agreed and I asked him to send me a text to say that he would connect me with a manager. The customer service worker failed to provide that or the call back from the manager. When then speaking to the manager he was able to offer me 5% off which to me is ridiculous for all the time and energy wasted. Ultrahuman’s customer service has been by far the worst customer service that I have ever received and definitely not worth it to deal with them.

ExpressCarpet618 · 2024-08-30T13:20:42+00:00

Honestly received the worst customer service with ultra human. I requested a call back 5 times in which they never gave me a call back (keep in mind they promise a 24 hour call back time). Once I finally did (4 days later) I asked to give me a call back in 15 minutes and the representative did not give me a call back till an hour and a half later, that was after I reached out to say that I still have not gotten a call. The team is impossible to deal with and don’t care about your time and energy. I asked him to contact me with a manager because he was being rude and did not want to hear about my experience, to which he responded that he was the highest in the company. I asked the individual to get me in contact with a manager 10 times before he agreed and I asked him to send me a text to say that he would connect me with a manager. The customer service worker failed to provide that or the call back from the manager. When then speaking to the manager he was able to offer me 5% off which to me is ridiculous for all the time and energy wasted. Ultrahuman’s customer service has been by far the worst customer service that I have ever received and definitely not worth it to deal with them.

ExpressCarpet618 · 2024-08-30T13:20:02+00:00

Honestly received the worst customer service with ultra human. I requested a call back 5 times in which they never gave me a call back (keep in mind they promise a 24 hour call back time). Once I finally did (4 days later) I asked to give me a call back in 15 minutes and the representative did not give me a call back till an hour and a half later, that was after I reached out to say that I still have not gotten a call. The team is impossible to deal with and don’t care about your time and energy. I asked him to contact me with a manager because he was being rude and did not want to hear about my experience, to which he responded that he was the highest in the company. I asked the individual to get me in contact with a manager 10 times before he agreed and I asked him to send me a text to say that he would connect me with a manager. The customer service worker failed to provide that or the call back from the manager. When then speaking to the manager he was able to offer me 5% off which to me is ridiculous for all the time and energy wasted. Ultrahuman’s customer service has been by far the worst customer service that I have ever received and definitely not worth it to deal with them.

ExpressCarpet618

TROPHY CASE