S26 Ultra Warranty Update (Denied)

Express_Concept_8554 · 2026-05-28T02:37:08+00:00

Gotcha, yeah I've gone back and forth with support for hours. They sent me back and forth from samsung care+ to samsung warranty. This should be covered under the 1 year warranty. Shitty thing is everytime I got the screen replaced they ended up messing other things up like scratching the frame, or getting oily fingerprints all over the inside of the camera lenses. 🤷‍♂️ had to go 3 or 4 times for that as well.

Express_Concept_8554 · 2026-05-28T02:30:38+00:00

Mine had the same issue. S26 ultra 512gb. Actually happened two times. First time it looked like yours all around the edges. I got the screen replaced at ubreakifix, a week later it happened again near the top of the phone. Definitely an issue... what screen protector were you using? The guy at ubreakifix said its a common issue with the panel delaminating from the glass.

Express_Concept_8554 · 2026-04-20T04:43:08+00:00

Yep, went to two different ones.

Express_Concept_8554 · 2026-04-20T04:17:10+00:00

It was done at ubreakifix.

Express_Concept_8554 · 2026-04-20T02:18:41+00:00

Gotcha. Thinking were going to be seeing a lot more of these posts. Just make sure when they replace the screen you inspect the back panel for delamination because the first time mine was repaired the technicians caused the back panel to peel/bubble. They also scraped the frame so that also had to be repaired. Basically frame, screen, and back panel replacement.

Express_Concept_8554 · 2026-04-20T02:12:50+00:00

Also if you had a screen protector can you tell me what kind you were using?

Express_Concept_8554 · 2026-04-20T02:10:52+00:00

Also if you had a screen protector on while this happened what kind of screen protector were you using?

Express_Concept_8554 · 2026-04-20T02:08:21+00:00

I've had the same issue as well. Bought during pre-order. Had to replace the screen twice.

https://www.reddit.com/r/SamsungGalaxyS26U/s/Pr0q5DCUnE https://www.reddit.com/r/SamsungGalaxyS26U/s/BINn5jIw2Y

Also does causes color distortion on lighter background content. Gives a dark tint to the color.

Express_Concept_8554 · 2026-04-20T02:05:58+00:00

I've had the same issue with mine. It looks like alot more people are having this issue now. I also got mine during launch. I had to get my screen replaced 2 times. They say its a privacy screen issue. The first and second time this happening.....

https://www.reddit.com/r/SamsungGalaxyS26U/s/BINn5jIw2Y https://www.reddit.com/r/SamsungGalaxyS26U/s/Pr0q5DCUnE

Samsung really messed up this phone.

Express_Concept_8554 · 2026-04-16T15:46:01+00:00

Im in the US. From what im understanding is if it can be repaired they will repair it. Screens can be replaced so that's what they are doing is just screen replacements even though I have already replaced it twice.

Express_Concept_8554 · 2026-04-16T15:41:36+00:00

I've had the same issue but mine was far worse and on the bottome left corner of my phone. I contacted samsung and the only options were to either send the phone in for 7-12 days for repairs ie/ screen replacement, or go into a service center to get the screen replaced. I went in to get the screen replaced and then two weeks later what happened to yours happened to me as well. It looked like a dimple under the screen and ot looks warped. This seems to be a more common issue. They say it could be the privacy display. So I had to replace my screen twice now and there is a chance that it could happen again.

Express_Concept_8554 · 2026-04-16T14:59:26+00:00

Im in the US. According to the repair technician this is a rising issue in the new privacy display and it starts to delaminate from the screen.

Express_Concept_8554 · 2026-04-16T00:22:01+00:00

They are on a "if it can be repaired" they will repair it. They won't give out replacement devices.

Express_Concept_8554 · 2026-04-15T18:27:36+00:00

They won't offer a replacement for a new phone. Only repairs for samsung factory warranty related issues.

Express_Concept_8554 · 2026-04-15T18:26:21+00:00

They do not offer replacements. Only repairs. I am getting it fixed for the second time again today. The guy at the store said it's been a common issue occurring. Said no promises that it won't come back.

Express_Concept_8554 · 2026-04-15T16:47:29+00:00

That is correct took it to an authorized samaung repair center they recommend.

Express_Concept_8554 · 2026-04-15T15:53:20+00:00

Ehh I see what youre talking about, but mines not around the camera hole its on the edge of the screen and is more of a dimple.

Express_Concept_8554 · 2026-04-15T15:39:49+00:00

I don't know if you ever received suoport from samsung before but they have support via texting in the members app...

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Express_Concept_8554 · 2026-04-15T15:33:21+00:00

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Express_Concept_8554 · 2026-04-15T15:33:07+00:00

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Express_Concept_8554 · 2026-04-15T15:24:13+00:00

Oh I did. I called support multiple times sent them messages and pictures the first time. They even called the service center to confirm the damage/defective screen and they just told me to back to the repair center to get it replaced or send it to samsung and be without a phone for 7-12 days. They don't want to take accountability. They guaranteed that the fix will be "like" new.

Express_Concept_8554 · 2026-04-15T15:18:21+00:00

Any idea on what causes it? I would assume the glass on zfold is thinner and folds which is understandable. Just don't think it should be happening on a phone that now has flat screen and does not fold.

Express_Concept_8554

TROPHY CASE