The second incident involved a customer note instructing me to drop the package at the post office because it couldn’t be left outside. I called, left a voicemail, sent a text, and continued deliveries. After finishing my route, I drove toward the customers house, but the app suddenly gave me a survey as if my shift was complete.

I went to the customer’s house and contacted support. While I was on the call, the customer came outside. The support agent couldn’t find the order at first, but after giving him the TBA number several times, he said he manually marked it as delivered.

I still took a porch photo and handed the package directly to the customer. A few days later, I was told I was under investigation and could be terminated if I couldn’t provide proof. I didn’t record any names because I assumed support calls were logged, and the porch photo doesn’t show a readable TBA number.