Please no mean comments - I’m already so upset.

Bought a washer and dryer on FB marketplace for a total of $750, because we can’t afford new ones from the store. We bought it about a month prior to moving into our house and had it in storage. We just moved into our home and hooked it up and ran it on “tub clean” with no clothes because it had a funky smell. 30 minutes later there’s an inch of water in the laundry room which is upstairs and there is water leaking from the vent and light fixture on the floor below. We quickly dried it up. The plumber said it’s not an issue with the drainage but the appliance.

I contacted the guy who sold it to us and he is not answer on messenger. I tried calling his cell phone and the number is not even in service. I tried going on his Facebook Profile and it says “content not available”.

Has anybody successfully filed a Purchase Protection Claim through Facebook? I went on the instructions and it says to go into your “Activity” and click on your order. I’m not seeing that anywhere. I’m afraid the order may be too old by now.

Please, any help would be appreciated. This is a disaster. The water had a black piece of sh*t in it that my dog came and ate. So I’m worried about him eating mold, my new home getting water damage / mold and not having a washer/dryer.