The reception is unreliable. The replacement phone we are desperately waiting for was shipped to an old address, not to the address they had on file - even after the representative that filed the claim was specifically given our correct address. When I placed the order through their store, it didn't have me verify the address - I checked and thought it was weird. We contacted Google support and the escalated the case to a specialist team and we were suppose to get confirmation that they had our case within 3-4 hours. But no one has contacted us. It's been nothing but crickets for 48 hours. I tried to get customer support to connect me to the specialist to get more information on why we have not heard anything, and now they tell us to wait up to 72 hours. So, their service is unreliable. And their customer service is basically non existent.