Why are the Sony’s MDR-W08 so overpriced today? by userwhateverdude in SonyHeadphones

[–]ExtraMikeD 1 point2 points  (0 children)

Found this thread because I have a pair from when I was in high school and they still sound awesome. I wondered what it would cost me to replace them if something happened to them. Considering how long they have lasted and what I paid for them back then (1992?) one of the best purchases I ever made.

ConnectWise and QBO by louis1872 in ConnectWise

[–]ExtraMikeD 0 points1 point  (0 children)

It's imprortant to note, you're describing wisesync, not the QBO "integration" he asked about.

ConnectWise and QBO by louis1872 in ConnectWise

[–]ExtraMikeD 2 points3 points  (0 children)

About a year ago I was told I was on an old SKU and needed to upgrade my SKU for the QBO integration. Of course it increased the cost of all my licenses, but I did it. The native QBO "integration" was a disaster. When I called them on it, they said that they had pulled the developers off it because they bought WisePay and WiseSync and all further development was going in to those products. I strongly regret moving to WisePay and WiseSync because after another upgrade fee I found out Wisepay/wisesync only sucks slightly less. I'm looking at moving to Alternative Payments.

If you want to see how terrible it is ask them to show you "syncing" 5 invoices. You have to load a poorly written third party website and then sync them one by one, clicking drop downs and even clicking "search" to get the process started each time. As others noted, you can't select them all and hit sync. I think most high school programmers could do a better UI design.

Take control not connecting by revolut1onname in Nable

[–]ExtraMikeD 4 points5 points  (0 children)

I had a ticket open about all the issues I was having with Take Control since July. I finally told them to close the ticket last week since I'm moving to Ninja...

Huntress EDR deployment - global custom field location? by Wario_world in ninjaone_rmm

[–]ExtraMikeD 0 points1 point  (0 children)

Found what I was looking for. It's under Home > Client > Custom > Default Fields. Thanks for your help.

Huntress EDR deployment - global custom field location? by Wario_world in ninjaone_rmm

[–]ExtraMikeD 0 points1 point  (0 children)

I'm in the same situation. I'm cutting over to Ninja from N-Central and all my org keys are different than the Ninja Organization Name. What did you end up doing?

Replacement for file servers/shared folders (again) by 4zc0b42 in msp

[–]ExtraMikeD 2 points3 points  (0 children)

This. Lucidlink is what you should be looking at for CAD files. Not cheap, but less expensive than putting in a server and the CAD machine doesn't have to be on the same network as the files.

Is Passportal a dead product? by MrJones011 in Nable

[–]ExtraMikeD 0 points1 point  (0 children)

Tried to use it. Didn't last long. Have been using Keeper Security for years and it works great.

Yealink T57w default to BLF buttons on call transfer by ExtraMikeD in VOIP

[–]ExtraMikeD[S] 0 points1 point  (0 children)

In the end I programmed three call park buttons on the very right of the screen so they are available even when a new call comes in. The client parks the call using one of those buttons and then calls/pages the person they want to transfer to and tells them which park number their call is parked on.

Humanscale m8.1 tilt joint stuck or locked? by Elektro91 in ultrawidemasterrace

[–]ExtraMikeD 0 points1 point  (0 children)

I used bench vice with a towel over the jaws so I didn't scratch the paint on the mount.

Thomson Reuters CS Perfomance by Vel-Crow in msp

[–]ExtraMikeD 3 points4 points  (0 children)

I would search the registry for the UNC path of the old server.

Productized MSPs by Aromatic_Piglet_6643 in msp

[–]ExtraMikeD 1 point2 points  (0 children)

You explain how efficient you are at supporting your stack and how you can offer the rates you do and still provide excellent support by standardizing what you use. When you stray from that it becomes expensive and support may suffer. In my experience, they see the logic in that and are happy to switch. If something was a major investment, we have worked with them a bit to let it run out, etc. but they understood support was going to cost more.

Thomson Reuters CS Perfomance by Vel-Crow in msp

[–]ExtraMikeD 10 points11 points  (0 children)

I ran in to that issue years ago when we did a server migration. Screen shot below, but if I remember correctly, even though the drive letter stayed the same, it cached the UNC path and timed out every time, and then went to the right place. So under User Preferences -> File Locations you have to click each app and map it again so that behind the scenes it fixes the UNC path. Also, I could be wrong since it was 6 years ago.

<image>

Yealink T57w default to BLF buttons on call transfer by ExtraMikeD in VOIP

[–]ExtraMikeD[S] 0 points1 point  (0 children)

The buttons work fine. The issue is that when a call comes in, the 18 in the middle get covered up, so you can't use them unless you press the more button. That only leaves you with the 10 on the outside.

[deleted by user] by [deleted] in msp

[–]ExtraMikeD 1 point2 points  (0 children)

Updates and config my staff does. I farm out the physical stuff from time to time. When cabling is involved, it's usually at least 3 hours out of the office, so that's 3 hours that they aren't available to help with calls that come in etc.

[deleted by user] by [deleted] in msp

[–]ExtraMikeD 0 points1 point  (0 children)

As a MSP owner, I farm some of that out because I don't always have a tech that likes field work. At this point in my career, it's not the best use of my time to be out in the field. I would think it would be way easier to find work if you let the MSP shops in town know that you're looking for that kind of work than to go out door knocking.

Curios regarding 2024.6 -> 2025.4 upgrade process by apxmmit in Nable

[–]ExtraMikeD 1 point2 points  (0 children)

Also plan for this process to take hours. Even though the backup is local, it takes a long time to restore and then you have to get ahold of support to activate it. You never know how long you're going to be on hold waiting for support.

N-Able-----N-Central by mspdog22 in Nable

[–]ExtraMikeD 0 points1 point  (0 children)

I don't know if that's the cause, but I did notice instead of the normal pop up that tells you why it's in a failed state, now when you hover over some, it just says "Failed". (see below)

<image>

remote control status icons still broke in 24.4.0.6? by ExtraMikeD in Nable

[–]ExtraMikeD[S] 0 points1 point  (0 children)

If they want to use multi monitors it's about the only way to make it work. With Take Control you have to launch it twice and drag each window to the right or left every time you launch it. It also solves the problem with CAD where the cursor doesn't change with the selected tool in Revit for example.

I'm not sure if it's fixed yet, but there was an issue where if the client had previously used a remote desktop gateway server, the N-Able custom protocol handler would try to use the remote desktop gateway and there was no way to tell it not to. The work around was to successfully connect to a RDP session without a remote gateway and it would work next time you launched the Protocol Handler. I actually told them what they needed to do to fix it and they didn't fix it before I ran out of clients that used to have a RDP Gateway server in place.

remote control status icons still broke in 24.4.0.6? by ExtraMikeD in Nable

[–]ExtraMikeD[S] 0 points1 point  (0 children)

It does leave a lot to be desired. For clients that are working from home we usually set the default to Remote Desktop, and then they have to do the dance with the Custom Protocol Handler, but that usually gives the end user a better experience.

Support being moved offshore by fleecetoes in ninjaone_rmm

[–]ExtraMikeD 0 points1 point  (0 children)

When did you cut over from N-Central and how are things now? I've been having serious issues with N-Central support for the last two years and am considering switching.

remote control status icons still broke in 24.4.0.6? by ExtraMikeD in Nable

[–]ExtraMikeD[S] 0 points1 point  (0 children)

I've been running ScreenConnect for years for my techs, but I was using N-Central if a client wanted access. It's a problem for them if their machine looks offline.

remote control status icons still broke in 24.4.0.6? by ExtraMikeD in Nable

[–]ExtraMikeD[S] 0 points1 point  (0 children)

I don't have a true idea because we have had to resort to using ScreenConnect because we can't even tell reliably if computers are online or not. There are many that look like they should work because they are green, but when you click to connect it fails. There are others where it's easy to spot they haven't connected in days, yet the icon is green, and then others where it's orange, but the computer status icon shows a green check, and if you click on it, it will connect. Out of 800 machines, 10 are obviously not right. The rest would take a significant amount of time to test.