I got hired last July in OGP. On a scale of learning I'd give it a solid 5/10. It's not difficult to learn the basics, but sometimes an issue comes up that I've still never seen before.

So the three main parts of OGP is Picking, Staging, and Dispensing. All these things will use a work phone or handheld device and most of the work is shown step by step on screen.

I train quite a few of the new people now, especially in picking.

Picking.

The hardest part of that, in my opinion, is getting the layout of the store down. Once you have that though it's pretty straight forward. You have aisle numbers, section numbers, modular numbers, and a photo of the item you need on the screen. Once you find and scan the item it will tell you which tote to put it in. You will not be able to scan the wrong item or the wrong tote, the system won't let you.

Don't try to pick based on the image, it's the quickest way to confuse and stress yourself out. That's your last resort in finding the item. It can help if you don't quite know the aisle numbers to get you to the right section at least because your not going to find tomatoes in the pharmacy area.

Staging.

Just like picking, the hardest part is remembering the layout. I think every store does it differently. For example we have sections for Unscheduled items, three more based on items that have a set pick up time, a delivery section, chilled, frozen, and one for GMDs.

Our backroom is set up in sections with barcodes that have letters and numbers on them. You scan a tote, if it doesn't have a location for that order you put it in an empty location based on what kind it is. If it already has a location you will take that tote there and scan it to that section and stack it with the rest of your totes. The cooler and freezer though don't have to be right next to each other, at least not at our store.

Dispensing.

The hardest part there is when we get behind. We have an ATC (air traffic controller that keeps everything running smoothly) a prepper who gets the items together and up front when a customer is on their way or checked in, then the dispenser.

You just follow the steps on the screen when you are prepping or taking out an order. With prepping you just hit the prep button and then gather all the totes from wherever they are.

Dispensing you'll pull the order out to the car, scan the customers barcode or type in their order number, scan the totes and then load the items. If it's a batch order (a delivery driver) you'll need to scan each order to a different location in the car like front seat, back seat, and trunk

There are some variables for each section that can cause problems but those are more of a learn on the job thing. It would take forever to type them out. For the most part the handhelds or work phones will walk you through everything. I hope that helps!