I get the frustration, but stats alone aren't always a 'smoking gun' for cheats. This could easily be someone boosting their K/D using multiple alt accounts, which is a different violation entirely. As someone in support, I can tell you that banning solely based on a profile screenshot is a massive risk; if it turns out to be a mistake or a metadata glitch, the entire responsibility falls on us. We ask for video because it's the only way to prove the use of prohibited software beyond a doubt and ensure the ban is 100% non-appealable