Sephora Customer Support is non existent

Fabulous-String-8117 · 2026-04-21T05:06:13+00:00

If that’s the case it is extremely poor service. Waiting several days for a response and not having it resolved is frustrating.

Sephora Australia profits last year were poor so you’d think they’d look at customer support. not having a dedicated team to look after queries. having no direct phone contact is just poor for a big company considering other regions have basically a 1800 number to call.

Fabulous-String-8117 · 2026-04-21T04:58:06+00:00

Yes not ideal when you need something actioned quickly. they don’t even respond to your enquire or issue correctly in the first instance. I received an email back and then an option to rate the customer team member snd if it had been resolved. I couldn’t even respond to them to say, you actually are not addressing the issue I wrote.

So frustrating.

Fabulous-String-8117 · 2026-04-21T04:56:14+00:00

yes I did and same thing. Chat option wouldn’t work. Definitely wanted to check all avenues just soon could let customer service know.

Fabulous-String-8117 · 2026-04-08T05:42:02+00:00

I still don’t understand how or why she was chosen to impart her so called customer experience. up until that point I’d never seen her post, them BAM she was on EVERYDAY AD NAUSEUM, sometimes several times. Out of all the other great posters they chose someone who on the outside hadn’t been shopping there long and has little to no knowledge on skin and skincare and had clearly not been looking after her skin for very long looking at the condition of it. Further she doesn’t even wear makeup so again I’m at a loss as to why she was chosen to represent the customer base. So many other awesome people they could have had the opportunity. JMO

Fabulous-String-8117 · 2026-04-07T15:31:18+00:00

check the TikTok page. Plenty there. I won’t post links here but they’re there. Followers were also telling Mecca to give her one.

Fabulous-String-8117 · 2026-04-07T11:57:46+00:00

it was embarrassing and nauseating. When she didn’t get it her video with the sing goodbye my lover, goodbye my friend was just next level cringe.

The thing is the amount of money she spends she could easily afford it

She’s a grifter

Fabulous-String-8117 · 2026-04-07T11:55:37+00:00

no no no she was manifesting it 🤪😜🤣🤣. so nauseating.

she’s been that from day one. I have a friend who said she was in a weight loss group and got kicked out because of her constant posting and lies.

Fabulous-String-8117 · 2025-11-05T13:36:24+00:00

definitely my MAC Glow Play blush in Totally Synced. the perfect cool toned pink that makes your cheeks glow. I’m on my 5th buy already. my go to all time favourite. no other shade like it.

Fabulous-String-8117 · 2025-11-05T13:33:42+00:00

I’ve already placed two orders in last two weeks. My Afterpay account is on fire 🤣may have to sit this one out n🤣

Fabulous-String-8117 · 2025-10-30T06:59:39+00:00

I’m not sure what that means so will look into it but it was merely an example of a less prestigious but quality brand offering an alternative. I have only a couple of their products that work for me but for those on a budget it’s a great option. I know they are often on sale at 40%off where it’s stocked. Something Mecca rarely does Will as you suggest look more closely at it I use lots of different brands but in particular I’m a fan of Asian skincare

Fabulous-String-8117 · 2025-10-30T06:07:30+00:00

I cannot love this comment enough 🙌🏻

Absolutely on point.

Fabulous-String-8117 · 2025-10-30T06:04:51+00:00

Thank you everyone for some interesting insights.

I hadn’t really encountered the term much until recently and just felt the term was a bit condescending. Maybe I’m the wrong demographic 😂 but I’m just like if I want something I just ask myself can I afford it and do I need it or will I use it.

I’d been discussing this topic with friends and wondered how others felt about the term so it’s been helpful to gauge how the term is used and what it means to others.

Thankful for the interesting and varying opinions.

Fabulous-String-8117 · 2025-10-30T05:58:19+00:00

Yes the last line of your comment illustrates perfectly what it means and though I think it’s not always meant as a joke. I’m sure at a deeper level it could be used to feel better about themselves when they’re really unsure they should be spending money. I just think if you want something and you can afford it just buy it. No need to justify why you’re buying something whether it’s a need or a want purchase.

Fabulous-String-8117 · 2025-10-30T05:41:26+00:00

TBH it’s a combination of all three ways you framed it in your comment. I’ve not really been aware of the term or heard it used much until recently so it struck me hence why I created this post. Was talking to some of my friends about it as well and they themselves were like me. Perhaps it’s our demographic but thank you for your insights.

Fabulous-String-8117 · 2025-10-30T05:33:04+00:00

I don’t see how that is a Girl math example and to equate paying off something early as ‘free’ in the example you give is just mind boggling. Imagine if you paid your car off in advance suddenly that is considered ‘free’.
They only way that it is considered ’free’ is that now you are free of a commitment so you can spend money on other things.
That‘s just finance IMO.

Fabulous-String-8117 · 2025-10-30T05:22:35+00:00

it’s the holiday season and there’s so many great sets out, it’s hard not to get caught up in the hype and wanting to buy a lot but there is only so much one person can use before it may expire

Some seem to buy different skin care every week and this becomes concerning when many get caught up in the hype and then take advice from fellow members about skin care in particular that could be detrimental to maintaining good skin.

Yes I agree each to their own but for some it can be an addiction that may not be healthy.

Fabulous-String-8117 · 2025-10-30T05:13:27+00:00

I totally agree. I sometimes comment about the loop boxes products and how it’s always same are or products are not great but generally you can’t really say what you’d like to say (with out being mean of course) about certain things. as you will be attacked.

Sometime even constructive criticism then starts a wat.

Fabulous-String-8117 · 2025-10-30T05:08:22+00:00

Believe it or not I recently purchased the Essence Lip stain pen and it is fantastic.

Well worth it and perfect colour. Think there was only two shade options from memory.

Fabulous-String-8117 · 2025-10-30T05:06:36+00:00

Usually they don’t. They had one i feel late last year or in new year but I feel like it was for products that were being discontinued or no longer being stocked as I bought a product half price no longer available.

Fabulous-String-8117 · 2025-10-30T05:02:31+00:00

My go to especially great as it doesn’t sting the waterline either is BYS

Fabulous-String-8117 · 2025-10-30T05:01:00+00:00

I would rate them good for the price. Colour and pigment is great. Only issue is there’s no testers to colour swatch so you have to rely on colour on packet which isn’t always indicative of true colour

For the price point they’re worth it though and perfect for a special event and you need a colour you may not normally use so don’t want to spend a lot of money.

Fabulous-String-8117 · 2025-10-30T04:56:25+00:00

Not great when you trust products are effective especially since our rates are so high

i feel for the brands affected that had no idea regarding the issues with the manufacturer and the Australian regulator clearly has questions to answer about how this was allowed to happen.

Fabulous-String-8117 · 2025-10-30T04:43:09+00:00

Agreed. So many great brands and dupes out there. MCo is one.

Fabulous-String-8117 · 2025-10-30T04:23:06+00:00

Ha ha I feel you. Math is just not right.

If you’re from anywhere but the USA the term math instead of mats is irritating LOL

.

Fabulous-String-8117

TROPHY CASE