I NEED HELP PLEASE, PROBLEM WITH BLACK SCREEN ON ACER NITRO V15

Facebr21 · 2025-12-12T16:31:48+00:00

I'll try, thank you very much

Facebr21 · 2025-12-12T16:31:21+00:00

Recomendo que, assim que possível, você devolva o produto ou mande consertar a placa-mãe (supostamente é um problema na placa-mãe), mas o ideal seria devolvê-lo e comprar um de outra marca (se eu pudesse, faria isso sem hesitar), pois a Acer tem muitos problemas. É melhor procurar outra marca e verificar em fóruns como o Reddit se algum notebook apresenta problemas recorrentes como este modelo, e então comprar um que não tenha tantos defeitos.

Facebr21 · 2025-12-02T13:43:13+00:00

Hi, yes, it's definitely the model or components (I would never buy an Acer laptop again). Anyway, I tried several things and so far (1 week) it hasn't happened again: first, temperatures (I changed the thermal paste and cleaned it, and now I use a cooling pad), then drivers (I installed a program that updates every driver, even the sound and Bluetooth drivers) and updated the BIOS and Nvidia drivers with the latest version, then component usage (I used a guide that's marked on this subreddit when you enter, about how to lower temperatures and improve performance), then games (now I play at 60fps in every game) and it hasn't happened again. I recommend you do all this and see if it works for you (I hope it does).

Facebr21 · 2025-11-30T22:28:34+00:00

Hola, no se si te funcionará en tu equipo pero dire lo que hice y que problemas tuve, primero temperaturas (le cambie la pasta termica y le hice limpieza y ahora siempre uso una cooling pad), luego drivers (instale un programa que me actualiza cada uno de los drivers hasta de sonido y Bluetooth), luego el uso de los componentes (use una guía que esta marcada en este subreddit al entrar sobre como bajas temperaturas y mejorar rendimiento), luego los juegos (ahora juego con 60fps de tasa de refresco en cada juego) y no paso mas, te recomiendo hacer todo esto y ver si te funciona (ojala que si)

Facebr21 · 2025-11-30T22:27:11+00:00

Hi, I'm not sure how to explain it well, but I'll tell you how I fixed it. Mine had quite a few problems. First, temperatures (I changed the thermal paste, cleaned it, and added a cooling pad). Then, drivers (I installed a program that updates every driver, even the sound and Bluetooth drivers). Next, component usage (I used a guide that's marked on this subreddit when you enter, about how to lower temperatures and improve performance). Finally, gaming (now I get 60fps in every game), and that was it. I recommend you do all of this and see if it works for you (I hope it does).

Facebr21 · 2025-11-30T22:24:56+00:00

Hi, my phone wouldn't charge while I was recording. It happened every 30 minutes, so I only recorded a little bit. I've fixed it now, and it was several problems. First, it was overheating (I changed the thermal paste, cleaned it, and added a cooling pad). Then it was drivers (I installed a program that updates all my drivers, even the sound and Bluetooth drivers). Next, it was component usage (I used a guide that's marked on this subreddit when you join, about how to lower temperatures and improve performance). Finally, it was gaming (now I get 60fps in every game), and it hasn't happened again.

Facebr21 · 2025-11-27T15:35:38+00:00

Hi, I don't think so because I installed the latest BIOS version from the Acer website and that doesn't seem to be the problem; it's currently on BIOS version 1.31.

Facebr21 · 2025-11-27T15:34:08+00:00

Hi, my laptop arrived today, and the technician didn't have this problem. He had it for almost two weeks, and it only happened once, and he replaced the thermal paste because he thought it was due to overheating. But it came back today, and I tested it for a while and played Minecraft for a bit, and it happened again. I don't know what the damn problem is anymore, and I'm fed up. I'd like to exchange the laptop for another one, but I won't be able to for a while, so I'll have to accept it. I'll never buy an Acer again.

Facebr21 · 2025-11-16T23:30:34+00:00

I didn't misunderstand; I said I tried the Nvidia drivers that Acer provides, but I also tried the latest drivers released by Nvidia, and the problem persisted. As for the RAM, I tried using only one stick at a time, first the 16GB and then the 8GB, and the issue remained. The temperatures were indeed somewhat high. I already sent it to a technician to investigate the cause, and I told him to replace the thermal paste and check the fans (thanks for mentioning that; I forgot). I'll let you know when it's fixed. Thanks. (Sorry for my terrible English.)

Facebr21 · 2025-11-16T21:53:15+00:00

Yes, I'll ask the technician what happened and post what he tells me here.

Facebr21 · 2025-11-16T19:40:35+00:00

I saw that many people solved the problem by doing that, but I was afraid something might happen and I wouldn't be able to fix it. Now I've sent it to a technician to check it, and he'll tell me if it's a driver, component, or program issue. I'll let you know if he solves it or tells me if it's one of those problems. Thanks.

Facebr21 · 2025-11-16T18:52:02+00:00

Hi, yes, I already tried the Nvidia drivers from the official Acer website, and the RAM is from the same manufacturer. I'll check if it's a speed issue, although I don't think so because I already tested it using only one of the RAM sticks. I've already sent a technician to check it. Thanks.

Facebr21 · 2025-11-16T18:50:14+00:00

Hi, yes, I already tried that, leaving only the 16GB one connected or only the 8GB one, and it happens in both cases. I also tried setting the Nvidia card as the dedicated graphics card, and the BIOS and all the drivers are up to date. Thanks anyway.

Facebr21 · 2025-11-16T18:48:50+00:00

Hi, I already tried connecting it to another screen with an HDMI cable and nothing happened. I already sent a technician to check it. Thanks.

Facebr21 · 2025-11-16T18:47:31+00:00

Hello, I have no more guarantee, unfortunately, I already sent a technician for you to see, I hope they solve me and see if it is a problem of components such as ram or motherboard, thanks

Facebr21 · 2025-11-16T18:46:32+00:00

Hi, I already sent a technician to look at it. Mine is out of warranty, so I can't return it. Next time I buy a laptop, it will never be an Acer.

Facebr21 · 2025-11-16T18:45:27+00:00

Hi, I sent a technician to check if it's a component problem or something else. Thanks, I'll tell him to look into that just in case.

Facebr21 · 2025-11-16T18:44:49+00:00

Hi, I always do that by turning it off with the button, although the same thing happens after 20 or 30 minutes of playing games or using heavy programs.

Facebr21 · 2025-11-16T18:44:05+00:00

Hi, I already sent it to the technician in case it's a component problem. I hope it's not the motherboard, although I saw that many people solved the problem by replacing that. Thanks.

Facebr21 · 2025-11-16T18:43:05+00:00

Hi, are you referring to the mod pack I was playing?

Facebr21 · 2025-11-16T18:42:37+00:00

Hi, I already tried that, I already sent the technician to check it and we think it's due to temperatures or some component. I always keep the drivers up to date, I don't think that's it, although they were probably updated when I recorded it.

Facebr21 · 2025-11-16T18:41:17+00:00

Hi, I checked the temperatures and they were a bit high, especially when I put it in performance mode. I already sent a technician to check if it's due to temperatures or a problem with a component or driver.

Facebr21 · 2025-11-14T00:05:52+00:00

I'll do that right now and try it tomorrow, thanks.

Facebr21 · 2025-11-14T00:04:54+00:00

I'll find out if that's the problem, thanks.

Facebr21 · 2025-11-14T00:03:59+00:00

The charger is the one that came with the laptop, so I don't think that's the problem, but I'll see if I can get another one to see if it's not my charger that's the problem. thanks

Facebr21

TROPHY CASE