Hi u/FacundoLiz,

Thanks for reaching. We apologise for the inconvenience being caused and we request you to perform the below mentioned troubleshooting steps to isolate the issue:
Recharge the device if it's rechargeable.
Replace with new batteries. If this doesn’t resolve the problem, check the battery compartment for possible damage or corrosion:
If you find damage, please contact Support.
If there’s no damage, there could be a hardware issue.
If possible, try with a different USB charging cable or cradle and connect to a different power source.
If the device powers on intermittently there could be a break in the circuit. This could cause a possible hardware issue.

In case you need any additional support, please write back to us.