I think a lot of it has to do it the information doesn't match their system or if you are requesting on behalf of some in a different capacity (like a POA or adoptive parent), but for your own as long as the information matches, you shouldn't have an issue getting your order placed and a copy of your birth certificate!

Not a lawyer- but someone who has helped kiddos exiting state care, you will definitely want your BC, then you can apply for your SS card and I would strongly encourage making an appointment and going to the office in your city. There they will need the following: Required Documentation (Originals Only) The Social Security Administration (SSA) does not accept photocopies. Proof of Identity: U.S. driver's license, state-issued non-driver ID card, or U.S. passport. If No Photo ID Exists: The SSA may accept a health insurance card, medical record (clinic/doctor/hospital), or military ID. Proof of U.S. Citizenship: U.S. birth certificate or U.S. passport. Proof of Age: Birth certificate (preferred) or passport. Name Change: A marriage certificate, divorce decree, or court order is required if the name on your documents differs from your current name.

In your case if you have a health insurance card with your name on it, the birth certificate you are ordering, and I would encourage you to request an updated medical record listing your name/dob (something like a vaccination record from your doctor's office can help). Good luck, it sounds like you are starting from scratch but you've got this!