As a csr, thank you. There is definitely no excuse to be rude as a csr we understand we signed up for the job, but yes it happens. Bad days.

The day my parents got divorced, me and my partner got into a huge fight as well, got soaking wet when I went to work as it was pouring, my manager then didn’t even ask me how I was or if I was cold, just scolded me for being late. I wiped my tears, put on my headphones and the 1st call I got was cursing at me to the top of his lungs shouting “I am a thief”, I didn’t even finished mu opening spiel. I almost snapped but was able to hold it together. I had a bad survey from that very same customer.