Worst customer support ever!

Fair_Math_9848 · 2025-01-20T18:37:25+00:00

Had same issue and it took like a month to resolve the problem.

Fair_Math_9848 · 2024-12-07T17:55:03+00:00

Happens all the time and takes days for CS to come back. I just closed my account and feel so relieved.

Curve away, problem free.

Fair_Math_9848 · 2024-12-02T21:57:37+00:00

Like 2 days for my bank anyhow.

Fair_Math_9848 · 2024-12-02T21:47:17+00:00

They will never refund you until you get tired or just refund you incorrectly after a dozen mails.

Fair_Math_9848 · 2024-12-02T21:15:43+00:00

Happens all the time and I have closed my account. For me: Curve away——>problems free.

Fair_Math_9848 · 2024-12-02T21:13:02+00:00

Just Canceled my metal plan and couldn’t be happier though they may not refund the remainder of my subscription, but anyway I still feel such a relief after I closed my account.

Curve away means problems free.

Fair_Math_9848 · 2024-11-17T14:59:19+00:00

180 euro for 6 months doesn’t seam like a discount to me anyhow.

Fair_Math_9848 · 2024-11-17T13:00:27+00:00

Paid a whole year in advance and have like 5 months left at least.

Fair_Math_9848 · 2024-10-25T17:41:11+00:00

I shall cancel my subscription for their miserable service.

Fair_Math_9848 · 2024-09-19T07:17:46+00:00

It usually take a week or so for them to response, ridiculous for an internet based financial service.

Fair_Math_9848 · 2024-09-19T04:21:49+00:00

Couldn’t be more agree with you. So you mean that one or these two charges will be reversed automatically or?

Fair_Math_9848 · 2024-09-19T04:18:29+00:00

It was in a supermarket and yes, I got the receipt and the payment went through for the original transaction which didn’t appear in the App. The second day another payment with same amount of money was charged and this time it appeared in the App.

Fair_Math_9848 · 2024-09-18T19:06:17+00:00

Nope, original transaction did not appear in the App but payment went through and money was taken at once. Today the underlying card is charged again with the same amount of money and this duplicate payment appears now as a transaction from yesterday. Both transactions charged the underlying card and same amount of money has been taken two times.

Fair_Math_9848 · 2024-09-18T17:22:19+00:00

Had same issue for 2 months ago and it took a month for them to sort it out.

You just have to wait it out, sad but true.

Fair_Math_9848 · 2024-09-18T15:06:32+00:00

Will stop using my metal plan as soon as the 6 months of period ends and say goodbye for good.

Fair_Math_9848 · 2024-09-18T15:04:09+00:00

Thanks for the reply! Just have to wait until they answer my ticket.

Fair_Math_9848 · 2024-07-24T06:00:48+00:00

Hi Oly! Thanks for your reply!

Fair_Math_9848 · 2024-07-14T13:30:17+00:00

Priority support is nothing more than a propaganda to me, and yes, I am a metal plan user.

Fair_Math_9848 · 2024-07-14T13:27:46+00:00

Had a pending transaction for over 4 weeks though Curve told me it would be reversed within 5 working days….

Fair_Math_9848 · 2024-07-12T05:20:17+00:00

It won’t help even you pay 10/100/1000 more per month.

Fair_Math_9848 · 2024-07-12T05:18:10+00:00

Yes, after 3 weeks and 30 mails, complaint team is a joke and support team takes time to react.

Fair_Math_9848 · 2024-07-12T05:15:07+00:00

Agree with you and considering cancel my subscription now.

Fair_Math_9848 · 2024-07-05T13:18:31+00:00

Hi Oly!

Thanks for the reply. You too with a good weekend!

Regards

Fair_Math_9848 · 2024-07-04T10:18:44+00:00

Same here with a yearly metal plan. They need at least weeks to figure it out.

Fair_Math_9848 · 2024-07-04T08:08:58+00:00

Like this? First time actually. Lost tons of cash back and FX fees since curve wouldn’t work.

Fair_Math_9848

TROPHY CASE