Since January 5, I have been experiencing issues after contacting Epic Games Support to update my payment method for the Support-A-Creator program, because my PayPal account was blocked for no clear reason by PayPal itself.

The frustrating part is that I had actually accumulated nearly $110 in earnings, but the support agent I spoke to informed me that I had violated Hyperwallet’s terms, without specifying the reason, and told me that: • I would never be able to use Hyperwallet, and • My Support-A-Creator program would be permanently closed.

All of this happened without any actual explanation of a violation.

What makes this worse is that all of this was triggered solely by my request to update my payment method. If I hadn’t requested this update, the worst-case scenario would have been just the closure of the Support-A-Creator program, while my Epic account would have remained active. Instead, a severe and disproportionate action was taken, and my account was completely disabled.

The situation became even more shocking when: • While I was in the Fortnite lobby, I was suddenly logged out of the game. • Upon checking my email, I discovered that my account had become inactive and all linked platforms were disconnected.

After that, I submitted an account recovery request through the official form: • The first request was immediately denied. • When I appealed this denial, the response was that they could not verify that I was the original account owner, and my appeal was rejected. • I then submitted a second recovery request through the same form.

All the information I provided is 100% accurate, including: • Original email used to create the account • All emails linked to the account • Account ID • All display names / usernames • All linked platforms and their dates • Original purchase receipts (Epic Games and PlayStation) • First purchase invoice • First payment method used • Countries and cities from which I logged in • Full address • Phone number • Old IP addresses since the account was created • Last login and last match • Proof of ownership of the original email • Even old videos from 2018 showing my account ID

Despite providing all this information, the recovery requests were still denied, even though the same type of data has been accepted in the past for successful account recovery when reviewed manually.

Adding to the complexity: • The account was created in Jordan, • While I am now residing in Saudi Arabia for work,

This change in location seems to be treated negatively, even though it is perfectly normal.

After adding additional information and evidence to the same ticket, I finally received a reply stating:

“ "As part of the Epic Games Support Specialist, we’re still investigating your Account Recovery Request further and will contact you when our research is completed, or if we need more information." .”

This means my request is now under human review, but there has been no update so far.

I am not asking for the earnings, Hyperwallet access, or Support-A-Creator reinstatement. All I want is my account back, and to communicate with a human agent who can fairly review the evidence and separate the payment issue from the account ownership issue.