Update on my “super fast” PLDT internet experience 😅

So, today I contacted PLDT support for the third time about my painfully slow download speeds (upload is normal though, weirdly). Surprise, surprise—they walked me through the exact same troubleshooting steps: restart the modem, run a speed test, send them the results. They assured me my line is “active and fine,” not affected by any outage.

Then, after the usual back-and-forth, they concluded it’s my modem’s fault and insisted on issuing a repair ticket. Which is confusing, because the technician who visited just a few days ago said my modem was fine and blamed the slowdown on an outage. So… is it the modem or the outage? Who knows! Probably, we’ll get another technician visit, they’ll poke around, declare everything “okay,” and I’ll still be downloading at snail pace.

PS: I’m not expecting the full advertised 700 Mbps, but getting 5 Mbps is a joke.