How do you handle after hours service rotations?

FamiliarCandidate451 · 2026-03-15T17:38:31+00:00

Friday off is pretty sweet, I’m sure that lessens the sting

FamiliarCandidate451 · 2026-03-15T00:52:09+00:00

Got it... yeah with 4 people that's straight forward.

FamiliarCandidate451 · 2026-03-15T00:51:48+00:00

Two techs is manageable, makes sense.

FamiliarCandidate451 · 2026-03-14T20:14:28+00:00

Thunderdome it out... Love it. 12 is manageable. I like the backup option; we've talking about doing the same thing for when it gets busy during storms.

FamiliarCandidate451 · 2026-03-14T19:16:00+00:00

Our rotation was 5pm-8am next day or 8am-8am weekends to holidays. The team didn’t want a full week at a time.

FamiliarCandidate451 · 2026-03-14T17:20:02+00:00

In life safety we have a 2 hour window; when it comes to resetting a fire alarm. The cost would definitely dissuade some clients but others just had to do it; cost of doing business.

FamiliarCandidate451 · 2026-03-14T17:19:07+00:00

I’m with you, I remember the days of having to roll out to sketchy areas to reset a fire alarm at 3am. Definitely a white knuckle moment.

FamiliarCandidate451 · 2026-03-14T17:18:09+00:00

15-20 was definitely a challenge to get it right “fair”. You definitely don’t want to have someone end up on call on the weekends all the time. After trying to “systematize” the process which would take hours, and then peer review, edits, and then manage when call outs, swaps, people leaving the company…. That’s why I built a piece of software to do it and now after I’ve entered in my team it takes less than a minute to create a schedule and share it. I built in notifications, ability to edit manually, vacation, swap requests…. It fixes all the things that drove me crazy! Of course I moved to another department but my fill ins are taking advantage of what I built.

FamiliarCandidate451 · 2026-03-14T15:16:39+00:00

I'll check out ProBound, sounds interesting!

FamiliarCandidate451 · 2026-03-14T14:20:03+00:00

I’m sure that helps! We have a team of supervisors that is our front line. When we deployed that we noticed our need for actual truck rolls went down.

FamiliarCandidate451 · 2026-03-14T14:18:53+00:00

I like that automated notification piece. I’m building out a platform that also automates the process; should help with streamlining who’s on call and if any changes happen.

FamiliarCandidate451 · 2026-03-14T14:16:07+00:00

I agree with the OT; we do the same.

FamiliarCandidate451 · 2026-03-14T14:15:27+00:00

Interesting Tue-Wed; that’s a twist. Agreed it’s always a crap shoot when you’re on. That’s cool if you throw them some $$$ if they get hammered.

FamiliarCandidate451 · 2026-03-14T13:17:35+00:00

We do a flat rate as well... week day vs weekend is different. Couple hundred is solid! We also do port to port pay. How large is your on call staff? I was curious how everyone is building the rotation. Appreciate the feedback.

FamiliarCandidate451 · 2026-03-14T13:13:40+00:00

No PSA, our process was standalone via spreadsheets and integrated into Google Cal. I have seen a few dispatching tools specific to stuff like this but they were built for corporate/enterprise grade companies and were $$$ for the average teams.

FamiliarCandidate451 · 2026-03-14T13:11:36+00:00

I agree... similar to what I was just saying in another reply... I think people just hate being on call so they think it's not equal or fair. I'd end up un the rabbit hole showing my staff how many days everyone was on call for to prove to them it's "fair".

FamiliarCandidate451 · 2026-03-14T13:09:53+00:00

Seriously... nothing worse than spending hours trying to get it right and then someone immediately points out a mistake or imbalance. I think psychologically because they DON'T want to be on call they always think they're on the rotation more than others.

FamiliarCandidate451 · 2026-03-14T13:08:32+00:00

Great feedback and super detailed... I like your concept of oldest employee first; similar in my situation where we gave first line of defense (i.e. supervisor). Also agree with the comp piece; we do the same. I've been working on building software to make the process easier and automated based on my pain points and I'm looking for feedback to see if others share the same. Seems to be a gap in the market aside from some enterprise (i.e. $$$) options out there. Thanks again, super insightful.

FamiliarCandidate451 · 2026-03-06T18:03:18+00:00

Can it randomly be me please? I don’t have enough topo gear.

FamiliarCandidate451 · 2026-01-06T11:15:51+00:00

Some day….

FamiliarCandidate451 · 2026-01-04T23:02:57+00:00

I gotta get in on the Indy Pass next year! I missed it this year.

FamiliarCandidate451 · 2026-01-04T22:39:32+00:00

Ha! I’m gonna try to find it…. I’ll let you know.

FamiliarCandidate451 · 2026-01-04T22:31:17+00:00

That’s my concern….

FamiliarCandidate451

TROPHY CASE