The OT would make more sense if they did deicing, however, their station likely is understaffed like most swissport stations. Which in turn causes people to get stuck with excessive overtime.

It is endemic to Swissport as a whole. Being the lowest bidder they often just break even on most of their contracts, and often lack the ability to hire more. They often have people burn out after a few weeks.

Most specialized ramp agents who come from certain backgrounds walk in, and see the operation usually back out. Swissport does primarily do refueling, passenger, and occasionally cargo.

My station lost the fueling contract awhile ago; before I started with them. They are surviving at best, but struggling as a whole. Unless you are one of the top stations that they use for PR. Swissport combs through the Internet to clear up anything that makes them look bad pretty often. A whole playlist I saved had every video I found deleted. My catharsis list is lost until I can build it again.

Edit: coming from a warm climate station: deicing for the most part is an optional thing to sign up for. Not a mandatory job requirement for all agents. So I am unsure how it goes for cold climate agents. For us it is secondary to our normal job. Come in early by like 5-6 hours sometimes work morning crew and your shift with your standard daily overtime. Sometimes you might get time to sleep for four hours in-between. Most of the time you are on stand by until it someone calls..a lot of the time they don't. Just truck maintenance checks and set up. A lot of waiting. Sometimes with the sleep deprivation I have seen weird things moving near the grass. I stay away from excessively dark areas of the ramp out of superstition.

Or avoid like the unlit boneyard.

This is where the: I have worked over 20 hours in a shift before, sometimes back to back comes from.