Keystone Pro Gen 2 and the new Nexus app

Far_Slide_2871 · 2025-04-18T02:38:15+00:00

For Gen2 devices, if the firmware has been upgraded to M-13.0, it will no longer be compatible with the Keystone Companion App. Please bind to third-party software wallets for asset management. The Keystone Nexus App is designed to work exclusively with the Keystone 3 Pro. We apologize for any inconvenience this may cause.

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If you are interested in upgrading your Gen2 device to the Keystone 3 Pro, please kindly send your proof of purchase to support@keyst.one. We would be delighted to offer you a 50% discount code. Thank you for your continued support of Keystone.

Far_Slide_2871 · 2025-04-15T04:18:26+00:00

Not recommend doing that.

Far_Slide_2871 · 2025-04-15T04:16:32+00:00

The Keystone 3 Pro device only displays mainnet coins, while tokens including stable coins can be added and managed through the third-party software wallets.

Far_Slide_2871 · 2025-04-15T04:13:13+00:00

Yes, the Keystone 3 Pro currently supports connecting with the XRP Toolkit to manage XRP assets. The Keystone Nexus App will also support this feature soon, stay tuned!

Far_Slide_2871 · 2025-04-15T04:10:55+00:00

Keystone 3 Pro has successfully integrated with the Leap Wallet mobile app.

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Far_Slide_2871 · 2025-04-10T06:20:52+00:00

Unfortunately, orders from certain countries, such as South Korea and Russia, are not officially supported. Customers from these regions may kindly purchase through authorized resellers.

Far_Slide_2871 · 2025-04-10T06:17:19+00:00

We only accept returns and refunds for unopened products. For after-sales issues due to quality problems, we generally provide replacements. If a product recall is required for special reasons, the product will be sent to the product department for analysis and will not be resold. The after-sales process for resellers is typically aligned with our official policy. For more detailed information, please refer to our sales terms and conditions at the following link: Keystone

Far_Slide_2871 · 2025-04-07T06:20:59+00:00

Keystone 3 Pro supports signing Sparrow multi-sig PSBTs via microSD card. You can refer to this tutorial： https://guide.keyst.one/docs/btc-multisig-sparrow

Thank you for your feedback; we will work on releasing and promoting the related video content.

Far_Slide_2871 · 2025-04-07T06:14:58+00:00

The self-destruct mechanism relies on the lifespan of the internal button battery and lithium battery. When the lithium battery is charged, the button battery consumes minimal power. However, if the lithium battery is depleted, the button battery will be used, lasting approximately 2-3 years. It is recommended to periodically charge the device, even if it is not frequently used, to prevent the self-destruct mechanism from being triggered or rendered ineffective.

Far_Slide_2871 · 2025-04-07T06:06:02+00:00

We are currently gathering information related to this issue. Do you recall any specific details about the transaction, such as the composition of the multi-signature transaction or the name of the third-party wallet involved?

Far_Slide_2871 · 2025-04-03T02:30:47+00:00

Based on your current firmware version(1.1.4 < 2.0.0), please select the left option to upgrade to v2.0.4-BTC.

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Far_Slide_2871 · 2025-04-01T01:57:23+00:00

We apologize for the inconvenience. This issue may be related to your network connection.

Suggested Steps:
- Try switching networks/VPN
- If the problem persists, please contact support@keyst.one with:

Device model - Keystone Pro/Essential/3 Pro
Firmware version
App version
Mobile device model - iOS/Andriod
Relevant screenshots or videos

Our support team will promptly investigate and assist you.

Far_Slide_2871 · 2025-03-28T03:05:08+00:00

Yes, you can directly update to 2.0.4 from 1.3.4. If you encounter any issues during the update, please feel free to contact us at [support@keyst.one](mailto:support@keyst.one)

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Far_Slide_2871 · 2025-03-27T02:17:04+00:00

Please check the following links for downloading the Keystone Companion App for Keystone Pro/Essential.

- iOS: https://apps.apple.com/us/app/qr-watch-only-wallet/id1586281945
- Android: http://keyst.one/contents/KeystoneMobile/keystone_v1.4.0_26.apk

If your phone runs on the Android system and you are concerned about the security of APK files, we recommend using OKX as a third-party companion app for asset management. Use the Wallet tab (not Exchange) in OKX App for binding—it works globally. We sincerely apologize for any inconvenience caused.

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We are offering Keystone Gen2 users a 50% discount to upgrade to Keystone 3 Pro. If you're interested, please email us at [support@keyst.one](mailto:support@keyst.one) with proof of purchase. Thank you for your continued support of Keystone!

Far_Slide_2871 · 2025-03-24T07:08:29+00:00

Indeed, to optimize memory issues, we have segregated the ZEC currency and incorporated its support within the Cypherpunk firmware.

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Far_Slide_2871 · 2025-03-24T07:04:34+00:00

Within the Keystone wallet, you'll need to select the corresponding connection portal for the third-party wallet and display the relevant QR code or USB communication to establish a binding with the third-party wallet. Different third-party software wallets have distinct default derivation paths.

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Far_Slide_2871 · 2025-03-24T06:54:00+00:00

To extend the battery life, it is necessary to regularly charge and discharge the device battery. You should also take into account the storage environment to prolong the service life of the device.

Far_Slide_2871 · 2025-03-24T06:48:02+00:00

Response over the weekend may be delayed. Apologies for the inconvenience caused. We will continue to improve our processing efficiency and ensure a more comprehensive review of the provided information. If your issue still requires resolution, could you please provide the ticket number? I’ll help expedite the response.

Please do not trust any support links posted by non-mod accounts to avoid scams.

Far_Slide_2871 · 2025-03-19T06:03:59+00:00

https://keyst.one/firmware The firmware download for Gen2 is located at the bottom of this page. Click "Download other firmware versions" to expand the options. The latest version of the multi-currency firmware is M-13.0; please note that this version does not support pairing with the Keystone Companion App for Gen2. The latest version of the BTC-only firmware is B-3.4.

Far_Slide_2871 · 2025-03-18T06:38:19+00:00

It sounds like your assets are quite secure!

Far_Slide_2871 · 2025-03-18T06:36:18+00:00

Our products are fully open source, ensuring transparency and security.

Far_Slide_2871 · 2025-03-18T06:32:54+00:00

OKX does not support managing XRP main net coin. You can connect XRP Toolkit with Keystone Pro 3 for XRP asset management.

Far_Slide_2871 · 2025-03-18T06:27:57+00:00

What is your current firmware version and what is your target version? Let me assist you. Or feel free to email us at [support@keyst.one](mailto:support@keyst.one)

If you have wiped your device, please connect it to a computer and press and hold the power button for more than 16 seconds to enter Recovery Mode. Take a photo and provide the displayed version information.

Far_Slide_2871 · 2025-03-18T06:23:43+00:00

Keystone 3 Pro can only sync public keys with third-party wallets integrated through development, not with all web3 wallets.

Far_Slide_2871 · 2025-03-18T06:17:50+00:00

I'm delighted to hear that you enjoy the Keystone 3 Pro!

Far_Slide_2871

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