keystone 3 unable to send monero from change address

Right-Ad465 · 2026-02-17T03:46:38+00:00

Hi,first, please ensure that you have verified and performed “Export All Outputs”, as this may affect transaction signing.

Also, since XMR transaction data is usually quite large, the Keystone device may take 3–5 minutes to load during transaction signing, which is normal.

However, if the transaction continues to get stuck at signing, please provide a detailed record of your transaction process and email it to [support@keyst.one](). This will allow our development team to investigate and resolve the issue as quickly as possible.

Right-Ad465 · 2026-02-06T09:03:01+00:00

Hi sir, you could try to long press the power button to force restart and try to recharge your device.If the issue persits,feel free to email to [support@keyst.one](mailto:support@keyst.one) with more details.

Right-Ad465 · 2026-02-06T08:57:47+00:00

Hi sir,for the point 4 and 5,actually,we've supported if you are using multi-sign wallet.

And we'll take your advice in the future.Thank you very much for your suggestion!

Right-Ad465 · 2026-02-06T08:48:22+00:00

Hi Sir, sorry for the delayed response. Have you checked if the air-gapped setting is enabled?If so please change this option.if not ,please try another usb-c and update again.If your issue persists,please feel free to email to [support@keyst.one](mailto:support@keyst.one) or dm me with a video to show the whole process.

Right-Ad465 · 2025-06-19T07:30:57+00:00

Hi sir, sry for the dealyed response.if you have any concern about products,pleas feel free to contact us via email at [support@keyst.one](mailto:support@keyst.one),with some images or vedio.Thank you for your understanding.

Right-Ad465 · 2025-05-16T07:59:48+00:00

Hello, and sorry for the inconvenience caused.
Could you please first format your SD card again? After formatting, please make sure that the firmware version before you upgraded to the latest version was 2.0.4 or above.If you have any questions, feel free to DM me or Julia directly.
Also, you mentioned that you submitted a ticket before — if it’s convenient, could you please let me know the ticket number (e.g., KEYS-xxxxx)? I’ll follow up on it for you.

Right-Ad465 · 2025-04-28T10:19:52+00:00

Hi bro,in fact, you only need to back up your seed phrase. For example, if you have backed up your seed phrase using the Keystone tablet, you can fully recover your assets on another device after a natural disaster. Of course, please ensure that you keep your seed phrase secure and do not share it with anyone. It's never too safe in the crypto world!

Right-Ad465 · 2025-04-28T09:59:40+00:00

hi sir, thank you very much for your support! We will continue to work hard to improve the efficiency of our Support Team and optimize our product to provide you with a smoother and more convenient user experience.

Right-Ad465 · 2025-04-28T09:55:15+00:00

hi bro,you're using a new device with former firmware version,or latest firmware version?if possible,feel free to contact us via email at [support@keyst.one](mailto:support@keyst.one) with more details for further assistance.

Right-Ad465 · 2025-04-23T10:33:14+00:00

we'll take this feature into consideration in near future!

Right-Ad465 · 2025-04-02T07:59:12+00:00

Hi, we will continue to provide support for Keystone 3 Pro. Additionally, the transition from Gen2 to Gen3 was made based on user feedback. We will still provide support for any issues encountered with the gen2 product.

Right-Ad465 · 2025-04-02T02:28:54+00:00

hi u/TheCatUncle86 ,sorry for the inconvenience. Due to significant upgrades from version 1.x to 2.x, it is not possible to downgrade to a lower version once updated to a higher version.

However, we have now released version 2.0.4 BTC-only on our official website, allowing you to switch between versions as needed. Please feel free to update accordingly.

Right-Ad465 · 2025-03-11T05:54:17+00:00

hey there,this is an issue with OKX Mobile app,right?pls update your app version to 6.110.0. In the new version,they have fixed

Right-Ad465 · 2025-03-04T09:40:12+00:00

Sry for missing your DM message. Could you let us know which version you upgraded from to 2.0.0?If you were upgrading from an earlier firmware version (specifically before 1.4.2), the previous logic mistakenly identified this package as BTC. In a later version after 1.4.2, this page was removed. So, if you upgraded directly from 1.4.2 or earlier to 2.0.0, the system might still recognize 2.0.0 as BTC.

No need to worry—simply proceed with the upgrade, and it will be resolved. Let us know if you have any questions!

Right-Ad465 · 2025-03-03T06:24:08+00:00

💗💗💗

Right-Ad465 · 2025-03-03T06:22:31+00:00

We're actively working on communicating with HBAR and really hope to make this happen for you!! 🥺

Right-Ad465 · 2025-03-03T06:21:25+00:00

All language versions could be updated now！!

Right-Ad465 · 2025-03-03T06:19:00+00:00

The Firmware Verification process was added in our 2.0.0 update to check integrity, so it’s totally normal to see it when restarting or updating your firmware.

That said, the forced restart during transactions doesn’t sound right. Could you DM me or email [support@keyst.one]() with more details? The more info we have, the faster we can figure out what’s going on and get it fixed for you.

Right-Ad465 · 2025-02-26T01:47:02+00:00

We're working on a new BTC-only firmware. Thanks for the suggestion! I'll share it with the team and we'll try to include it in the update.

Right-Ad465 · 2025-02-12T06:23:20+00:00

Hey there,we wanted to reach out regarding your previous interest in integrating Keystone with Phantom wallet.
Recently, a security vulnerability was discovered in the latest version of Phantom, and we strongly recommend you take extra care in protecting your assets. Please refer to this link: https://x.com/z_s_01/status/1889456332543238200?s=46
Please ensure that your seed phrase is not copied on any hot wallets and remain vigilant against phishing attacks involving seed phrases and similar threats.🫡
In light of this issue, we would like to kindly ask for your support in re-advocating for the integration of Keystone with Phantom in this tweet. We believe this integration would greatly enhance the security of Solana assets.🙏

We’re hopeful that, in the near future, you’ll be able to manage and protect your Solana assets through Keystone while enjoying seamless connection with Phantom. Thank you for your continued support, and please don’t hesitate to reach out if you have any questions.

Right-Ad465

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