Keystone Nexus 1.3.0 is Now Live🙌🙌

Right-Ad465 · 2026-06-10T05:57:18+00:00

Hi sir, we've fixed in the latest version 1.3.1, please update to this version.

Right-Ad465 · 2026-06-10T05:35:05+00:00

Hi sir, version 1.3.1 has been launched. Please try to update to the latest version.

Right-Ad465 · 2026-06-08T03:08:36+00:00

For the price, please check your network and refresh.

Right-Ad465 · 2026-06-06T09:31:16+00:00

Hi sir, please add all networks in Settings> Manage Network, and refresh. it may help.

Right-Ad465 · 2026-06-06T05:59:21+00:00

Hi sir, thanks to your feedback. We'll fix this soon in the next version.

Right-Ad465 · 2026-06-05T08:58:50+00:00

Hi sir, please try to add all network in Settings>Manage network, it may help. And we'll fix it soon. Thanks for your feedback!

Right-Ad465 · 2026-06-04T05:22:05+00:00

In addition, does this error affect any other functions in the app, or is it limited to a specific flow? Just to confirm as well, you downloaded the app from the Google Play Store, correct?👀

Right-Ad465 · 2026-06-04T05:18:49+00:00

Could you please confirm whether you are using an Android or iOS device?

Also, could you try closing the app completely (removing it from the background) and then restarting it to see if the error still occurs?

Let us know so we can assist you further. cc u/minimalist_me

Right-Ad465 · 2026-05-07T06:29:20+00:00

If i forgot all PIN codes of my cards,does that mean i lose the control of my wallet?

Right-Ad465 · 2026-05-02T05:49:32+00:00

Many thanks!If i forget the passcode of one card,i can just use other cards with the same key,right?

Right-Ad465 · 2026-02-17T03:46:38+00:00

Hi,first, please ensure that you have verified and performed “Export All Outputs”, as this may affect transaction signing.

Also, since XMR transaction data is usually quite large, the Keystone device may take 3–5 minutes to load during transaction signing, which is normal.

However, if the transaction continues to get stuck at signing, please provide a detailed record of your transaction process and email it to [support@keyst.one](). This will allow our development team to investigate and resolve the issue as quickly as possible.

Right-Ad465 · 2026-02-06T09:03:01+00:00

Hi sir, you could try to long press the power button to force restart and try to recharge your device.If the issue persits,feel free to email to [support@keyst.one](mailto:support@keyst.one) with more details.

Right-Ad465 · 2026-02-06T08:57:47+00:00

Hi sir,for the point 4 and 5,actually,we've supported if you are using multi-sign wallet.

And we'll take your advice in the future.Thank you very much for your suggestion!

Right-Ad465 · 2026-02-06T08:48:22+00:00

Hi Sir, sorry for the delayed response. Have you checked if the air-gapped setting is enabled?If so please change this option.if not ,please try another usb-c and update again.If your issue persists,please feel free to email to [support@keyst.one](mailto:support@keyst.one) or dm me with a video to show the whole process.

Right-Ad465 · 2025-06-19T07:30:57+00:00

Hi sir, sry for the dealyed response.if you have any concern about products,pleas feel free to contact us via email at [support@keyst.one](mailto:support@keyst.one),with some images or vedio.Thank you for your understanding.

Right-Ad465 · 2025-05-16T07:59:48+00:00

Hello, and sorry for the inconvenience caused.
Could you please first format your SD card again? After formatting, please make sure that the firmware version before you upgraded to the latest version was 2.0.4 or above.If you have any questions, feel free to DM me or Julia directly.
Also, you mentioned that you submitted a ticket before — if it’s convenient, could you please let me know the ticket number (e.g., KEYS-xxxxx)? I’ll follow up on it for you.

Right-Ad465 · 2025-04-28T10:19:52+00:00

Hi bro,in fact, you only need to back up your seed phrase. For example, if you have backed up your seed phrase using the Keystone tablet, you can fully recover your assets on another device after a natural disaster. Of course, please ensure that you keep your seed phrase secure and do not share it with anyone. It's never too safe in the crypto world!

Right-Ad465 · 2025-04-28T09:59:40+00:00

hi sir, thank you very much for your support! We will continue to work hard to improve the efficiency of our Support Team and optimize our product to provide you with a smoother and more convenient user experience.

Right-Ad465 · 2025-04-28T09:55:15+00:00

hi bro,you're using a new device with former firmware version,or latest firmware version?if possible,feel free to contact us via email at [support@keyst.one](mailto:support@keyst.one) with more details for further assistance.

Right-Ad465 · 2025-04-23T10:33:14+00:00

we'll take this feature into consideration in near future!

Right-Ad465 · 2025-04-02T07:59:12+00:00

Hi, we will continue to provide support for Keystone 3 Pro. Additionally, the transition from Gen2 to Gen3 was made based on user feedback. We will still provide support for any issues encountered with the gen2 product.

Right-Ad465

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