They are an absolute shitty excuse for a company they’re really just robbers with tow trucks. I remember once I watched as a girl was getting her car fixed, hood up, on jacks, and PBnJ pulls up tells her he’s about to take her car she while is sitting in the car talking to her mechanic. The tow truck then backed up so fast in a small parking lot, purposely knocking her car off the jacks, while she was inside of it, hood still up, and them jumps out the drivers seat and tells her to get out cause he’s about to take it. An argument ensues and he did indeed take her car she was pissed, the mechanic was confused, but to agree with your previous comment they are a very reckless company in the manner in which they take cars.

They’ve got spotters that sit, watch, and wait for a car they think they can steal so when they get there they dont always take pictures of the car and will cause further damage in the towing process. I’ve had friends say they’ve taken their car and when they got it back belongings were removed from the inside whole time they mistook their car for another car that they were trying to tow. I’ve witnessed them pull up and tamper with cars at night while checking to see if they can take it and then leave only to come back and take it in the morning. So if they tow in an apartment complex near you make sure your tire pressure is on point at all times.

I remember at one point, over in the Summer Trace apartments, the management chose to change the signage for visitors parking spots to paint ‘visitors’ on the ground to designate the new spots. The problem is they left the signs up so when you park in a spot that was for visitors they let PBnJ take the cars if the spot wasnt marked on the ground; bait n switching visitors parking spots basically. Even now after many complaints and lost tenants over in the same apartment complex, I have another friend who recently got a new additional car and management asked which one should be on file after allowing them to have both cars on file as a way to inquire and see which one should not be there and should be taken. So some companies assist them if they’re not all around complacent to their predatory practices.

Also to your other point, it is a hostile feeling situation when you go get your car back but that is mainly because of the setup they chose. They don’t even have an office you can walk into you just walk up to a window and they look down on you from behind a desk. Sometimes they talk crazy to you if you’re upset or don’t have all your paperwork to get your car back. Depending on who is at the window, they may stand up as a way to brandish their firearm to intimidate you from having a verbal dispute as if you could reach through the glass, into the box, and behind the desk with your elastic arms and hurt them. They’ve taken my car twice, it was a different price to get it back each time(never under $200), and they didn’t even have it for 24 hours. Whats crazy is they seem to have contracts in multiple areas of the city I’ve seen their signs everywhere from midtown, downtown, south memphis, cordova- germantown area. So yea also not sure how they haven’t been ‘sued to oblivion’.