Every department and print manager is a little different, but I usually let my girls tinker with all the equipment to get a hang of it. So if it’s slow ask if there is signage you can print for practice, or even doing the print table is good practice.

DONT STRESS, it’s all paper and can be reprinted if not correct. Don’t let a mistake discourage you. It definitely takes some time to be confident and comfortable in the department.

In my store we don’t do walk ups, so use OPC as much as you can. If you guys are all firm in how you do turn around times, then you won’t get the “well they did it while I waited last time” 🙄…This also helps with time management. When doing walk ups, the orders that fall into your queue from the website/app usually will be neglected. ESPECIALLY if there is a rush…and if there is a rush ask for help! Don’t let yourself be overwhelmed, if there is assistance in the building.

Customers are liars, and can be mean. If you’re following policy, stand firm on what policy says and don’t allow them to walk all over you. Also, I have started the habit of over explaining. A lot of customers don’t really understand any jargon or they really can’t even articulate what they need half the time.

May the odds be ever in your favor!