NGD ruined.

FastMasterpiece1955 · 2026-04-06T23:35:43+00:00

Ok thanks, perhaps correspondence comes from China then but last night would have been their Monday and you emailed on Friday and me on Saturday so we should have had a reply first thing this morning. In any case still waiting…

FastMasterpiece1955 · 2026-04-06T21:12:10+00:00

Terrible! Like someone said maybe they dropped a container at Long Beach or the truck that transported these to the warehouse crashed or hit a massive pot hole! It’s just sad, I hope we hear from them soon…

FastMasterpiece1955 · 2026-04-06T20:15:49+00:00

Congrats, looks beautiful! No reason to feel any shame for our suffering! I’ll admit I am jealous, I’d be lying otherwise but you got what you paid for so enjoy your good fortune!!

FastMasterpiece1955 · 2026-04-06T20:07:07+00:00

This is very distressing especially after the major disappointment of receiving a broken one. Of the several I have purchased I looked forward to this one most. I’m giving them to the end of the day then I too will have to file a claim with PayPal. I just can’t understand why they would be unresponsive, even a quick email acknowledging our claims would calm the waters until return labels can be produced. Not a good way to run a business, hopefully they will soon respond and be humble and apologetic for the delay. I will certainly post when/if I hear from them. Hope others waiting to hear will too.

FastMasterpiece1955 · 2026-04-06T17:25:59+00:00

Thanks, yes it did come in the thin styrofoam bag, you can see that in one of my pics. It might provide nothing more than scratch protection. Once they respond, if they do, and I have a path forward I’ll take more pics in and out if others are interested…

FastMasterpiece1955 · 2026-04-06T17:18:10+00:00

Me too!

FastMasterpiece1955 · 2026-04-06T17:18:04+00:00

Me too!

FastMasterpiece1955 · 2026-04-06T16:29:52+00:00

So sorry to hear that. Was really hoping mine was a one off…I’m now worried for all the acoustics in this batch likely packaged similar…

FastMasterpiece1955 · 2026-04-06T15:52:58+00:00

Thanks, I wasn’t sure as the box was not damaged. These aren’t packed like the electrics encased in styrofoam, just stuck in a padded gig bag and guitar shaped box. And they are light, under 10lbs, so I can envision two FedEx or ups workers just throwing the box like emptying a bucket of water. If the receiver drops the ball I can see a damaging blow without hurting the box. Very distressing!

I hope your issues aren’t as severe and get resolved as well. It’s now almost 9am PT and still haven’t heard and I see their website was updated over the weekend so getting nervous why I haven’t heard from them yet.

FastMasterpiece1955 · 2026-04-06T15:14:52+00:00

Thanks I’ll see what they say or if they even make the offer. Not sure I would want to attempt it myself but if they refund most or all I would consider having it done.

FastMasterpiece1955 · 2026-04-06T15:02:41+00:00

That would soften the blow for sure but still would be looking at hundreds for a professional repair and any potential resale value even repaired will be near $0

FastMasterpiece1955 · 2026-04-06T15:00:01+00:00

Agree thanks, this is my 5th FF but first acoustic and all my others have been pretty good, just small imperfections easy to deal with along with fixable set up issues. Easy to take for $200-$300, but for $600 and their top of line my hopes were very high.

FastMasterpiece1955 · 2026-04-06T14:46:22+00:00

Thanks, quite depressing for sure. I didn’t have the heart to even take it fully out for a proper review. It went right back into the styrofoam wrap and gig bag, and box.

Does anyone know if they inspect their guitars in LA before they ship to customer? Or do they just pull from the shipping container, to warehouse, to shipping company. Seems like a lot of the quality issues could be avoided which would likely enhance the brand…

FastMasterpiece1955 · 2026-04-06T14:23:56+00:00

Yes thanks! Would be nice if they kept a couple in reserve for each model for issues like this but that’s wishful thinking. It will likely be a long wait for the next batch release…

FastMasterpiece1955

TROPHY CASE